I got good service from the shop when viewing and buying. I wasn't very impressed with the delivery as the bed was not unwrapped ond the packaging was not removed, as stated in the buyers guide.
Avis sur des produits
Date d'achat : 08/01/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
St Helens, Merseyside
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The store is easy to move around. The items for sale are displayed well. I saw the same bed at a DFS store for £100 cheaper with free delivery. I do not like the fact there is a charge to use credit...
Not satisfied at all about the out come of my problems , but will not be buying them again their aftercare is terrible
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We are sorry if the level of service provided was not of the standard expected. Having checked your order we are unable to determine where the issue with your order occurred as there are no notes on your order beyond you collecting the rug
Please do not hesitate to contact our customer service department on 0121 665 2000 who will be happy to assist you with any issues you may be having with your order.
Once again, thank you for leaving us feedback; it is appreciated and we sincerely hope you will reconsider and shop with us again in the future.
The service in the store was fine, but two things have been extremely disappointing since and we didn't expect that from Cousins. Firstly, we were told the two products we ordered could be in a split...
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Sarah Rudge
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback, it is appreciated.
We sincerely apologise that this wasn't arranged as a split delivery as agreed with our salesperson and we are very sorry for the severe inconvenience that this has caused you. We completely appreciate that this is unacceptable and can fully assure you that this is not up to the usual high standards of service that Cousins deliver.
In regards to the missing part, again we apologise that this has happened and for the lack of communication from us as to when we would have been able to deliver the missing leg. Having checked our system I can see that our Customer Services department are chasing the progress of when we will be likely to receive the additional parts and as soon as we have more information we will be in contact with you.
We are deeply sorry for this inconvenience and sincerely hope that this experience will not prevent you from shopping with us again in the future.
Once again, thank you for leaving us feedback. It is appreciated.
Client de confiance
10 years ago
Dear Sarah, I'm sorry that I am having to provide more negative feedback on this. I very rarely do this, but the service we have received has been very disappointing. It is not what I expect from a 'family run' company which prides itself on outstanding customer service. Since your response, we received some legs for the sofa which were the wrong ones. Two wooden front legs, rather than one plastic rear leg/foot. We received the legs in January and since then I have called three times asking for this to be rectified. On each occasion the person who dealt with the original inquiry has been unavailable and, although the person I have spoken to has promised to pass on the message, I have not received a call or a replacement foot after any of the calls. So, several months on, our sofa-bed is still stood on books making it unstable for people sitting/sleeping on it. I called again this morning and was told the manufacturer would be contacted again and someone would be in touch with the next two days. As I have been told this before on more than one occasion, I am holding out little hope that this will happen, but I would appreciate your help to ensure it does. Thank you.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for getting back in touch regarding you sofa bed. We can only apologise for the delay in resolving your concern. Please rest assured that we have passed your comments onto our customer services manager who will ensure your concern is dealt with as a priority.
Once again thank you for getting back in touch and we are sorry for the delay to your concern being dealt with and the continued inconvenience you are experiencing.
Avis sur des produits
Date d'achat : 31/10/2015
0
Partager
TC
Trusted Customer
Vérifié par Feefo
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
After much trawling in Leics for new suite, extended our search to Cousins in B'ham and glad we did. On our visit, we bought the 'Revolver' suite. Good choice of furniture and very impressed with...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
