Good sale price, quality is good. Delivery time seems to take ages but delivered on time and with plenty of warning. I would recommend them to others. If you could shorten delivery time it would make...
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Avis sur des produits
Date d'achat : 07/02/2016
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TC
Trusted Customer
Vérifié par Feefo
Halesowen
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
We have previously purchased a leather suite from them so returned there to buy a picture. They just leave you to it, instead of trailing around after you while you try and look. But if you need help...
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Avis sur des produits
Date d'achat : 10/03/2016
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Trusted Customer
Vérifié par Feefo
Studley, Warwickshire.
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The furniture is excellent but the delivery lead time, communication and delivery flexability was very poor. The quoted 8-10 weeks turned into 16 weeks and that was only after chasing and considering...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are unhappy with the service you received from us. Having looked into your order it appears that there was indeed a delay and we can only apologise that you were not informed of this. Please accept our assurances that this is not the norm.
With regard to delivery we are sorry that you were unhappy with with the slot available and the service provided by our delivery team. You comments have been passed along to ensure that the service provided improves.
We hope that you will reconsider shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback; it is greatly appreciated.
Product met expectations. The online orderservice gave a premium telephone number so it cost me almost £3.00 to order the product. It would have been better if I could have been directed to my local...
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Avis sur des produits
Date d'achat : 28/03/2016
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Trusted Customer
Vérifié par Feefo
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The wrong colour sofa was delivered, then itvwas collected and another one delivered but was still the wrong colour but we didnt want to be messed around anymore and kept it. Not good.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback, we do appreciate it.
We have investigated your order and can only apologise for the mistake made on the first delivery.
Please accept our assurances that the second delivery made was, in fact, the sofa you viewed in our Dudley store. We have looked into it and the stock number for the sofa we delivered to you is a match for the one you saw.
Once again, thank you for taking the time to leave us feedback. We do appreciate it.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We are sorry that you are unhappy with the service you received from us. Having looked into your order it appears that there was indeed a delay and we can only apologise that you were not informed of this. Please accept our assurances that this is not the norm.
With regard to delivery we are sorry that you were unhappy with with the slot available and the service provided by our delivery team. You comments have been passed along to ensure that the service provided improves.
We hope that you will reconsider shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback; it is greatly appreciated.