Mix up in the warehouse caused a 6 month delay in our bed.
Would not recommend and would not purchase from them again.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback, it is appreciated.
We are sorry for the delay to your order. Having looked into our order it appears that all of the stock we had available was brown rather than the black you ordered and we had to order the black bed in from our supplier and can only apologise for the length of time it took to arrive.
We believe that a loan bed was offered and a gesture of goodwill was made by way of apology.
Once again we are sorry that there were issues with your order and hope that you will consider shopping with us again in the future.
Avis sur des produits
Date d'achat : 27/12/2015
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Trusted Customer
Vérifié par Feefo
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10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
As always when ever we visit the showroom there is always something that catches our eye this time was no different we saw a chest of drawers that we liked at a price we loved many thanks Hordon...
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Avis sur des produits
Date d'achat : 09/06/2016
0
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TC
Trusted Customer
Vérifié par Feefo
Solihull
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
First class service Derrick was really helpful and answered everything that we needed to know, would recommend company and would certainly purchase from them again.
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Date d'achat : 30/06/2016
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Trusted Customer
Vérifié par Feefo
Worsley, Lancashire
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
Excellent layout in store,no hassle from salesmen who were extremely helpful when requested however. Great prices and great quality furniture. The deliverymen were really good managing to get large...
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Avis sur des produits
Date d'achat : 21/04/2016
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Trusted Customer
Vérifié par Feefo
West Yorkshire
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
lots of choice - good quality
disappointed with the delivery charge - offered free delivery if postcode area within 40 miles - then advised we weren't within but actually we are 37.5 miles
when...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We are sorry for the delay to your order. Having looked into our order it appears that all of the stock we had available was brown rather than the black you ordered and we had to order the black bed in from our supplier and can only apologise for the length of time it took to arrive.
We believe that a loan bed was offered and a gesture of goodwill was made by way of apology.
Once again we are sorry that there were issues with your order and hope that you will consider shopping with us again in the future.