Buying and ordering via knowledgable staff was excellent, less so was our trying to change our delivery address subsequent to placing the order. Despite providing, as requested by Cousins, written...
Took several months to deliver items. I was not kept updated on the status and had to call several times to find out what was happening.
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that your experience shopping with us was not of the standard expected and we can only apologise that you were not kept up to date with the status of your order.
Please accept our assurances that this is not the norm and that our staff are trained to ensure that customers are informed of any changes that may impact on their order.
We hope that this experience will not prevent you from shopping with us again in the future.
Once again, thank you for leaving us feedback. It is appreciated.
Avis sur des produits
Date d'achat : 17/03/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Birmingham
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The sales man was very helpful, it just took ages to find one free.
Avis sur des produits
Date d'achat : 02/05/2016
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
I ordered the Parker Knoll Full recliner with dual motor but when I arrived home I noticed on the invoice it was the Parker Knoll recliner. Rang them up and there was no problem but was told the...
Lire plus
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. It is appreciated.
We are sorry that your experience shopping with us was not of the standard expected. Unfortunately we are unable to exclude the VAT from prices without written proof. We are sorry if this was not communicated to you clearly.
We are however glad that we were able to do a price match for you and that you are happy with your chair.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
