We agreed to buy a bed and as we accompanied the sales assistant to his desk to complete the paperwork he said (with his back turned to us) that there was a £49 delivery charge. This wasn't mentioned...
Lire plus
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback, we do appreciate it.
We understand your frustration that the delivery charge was not communicated clearly to you when you were originally discussing your purchase with the sales person and can only apologise for that.
£49 is, however, our standard delivery charge and this remains the same regardless of the number of items purchased or the distance of the delivery.
We are sorry that you feel that you would not shop with us again and hope that you will reconsider this decision in the future.
Once again, thank you for taking the time to leave us feedback.
Avis sur des produits
Date d'achat : 14/08/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
9 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
Really good service from the lady on the shop floor helped me choose as i had been in previously and had a rude experience with a gentleman assistant !! Delivery men were fine and let me know when...
I had to collect my mirror from Cousin's Storage in Olbury but was unable to get it in the car when I arrived at the place so the very kind manager, who said the mirror had to be transported flat to...
Lire plus
Date d'achat : 01/09/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
manchester
9 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The store is not well organised for disabled people getting round. In addition on the day we went the first floor fire escape was actually blocked during fire alarm testing!!
Avis sur des produits
Date d'achat : 03/08/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Sutton coldfield
9 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
Ordered the suit was fine but whilst we were waiting delivery the store could not up date us on actual delivery date. Reason given was that the supplier was overseas!!! Our home address is wrong on...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We understand your frustration that the delivery charge was not communicated clearly to you when you were originally discussing your purchase with the sales person and can only apologise for that.
£49 is, however, our standard delivery charge and this remains the same regardless of the number of items purchased or the distance of the delivery.
We are sorry that you feel that you would not shop with us again and hope that you will reconsider this decision in the future.
Once again, thank you for taking the time to leave us feedback.