bad communication - blamed warehouse and others for delay - delivered and marked carpet and scratched door
Cousins Furniture Stores
Cousins Furniture
12 years ago
We apologise for any inconvenience caused during the entire Cousins experience. Feel free to call customer service on 0121 665 2000 if you feel that you need to discuss your order further.
Thank you for taking the time to provide us with feedback.
the waiting time is ridiculous, I was told 2-4weeks it took 7weeks and even then they sent the wrong picture, I ended up with the one in the store that was really second hand!!!!!!
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do apologise for any inconvenience that has been caused. The delay to your order was due to the communication problems that occured with our suppliers. Once again we do apologise for any delays in you recieving your picture.
Customer service and aftercare is shocking. I will never go back.
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us with feedback. We do apologise for any inconvenience caused during the delivery process and hope you are enjoying your dining furniture.
Told that on delivery the divan would be assembled. This did not happen and was left for us to do
I subsequently order a headboard and requested that I collect from the store. On arriving was told...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us feedback to Cousins Furniture Stores. We do apologise for any miscommunication between you and Cousins furniture. We hope this does not affect your next visit with us!
Good overall experience, although delivery took a number of weeks for an 'In Stock' item. Longer delivery times are acceptable when delivery is free, but having paid for the service I'd expect a...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Lovely to hear that you are enjoying your new dining table! We do apologise for any inconvenience that has caused the delay of your order and hope this does not affect you on your next visit with us at Cousins.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
