Very helpful sales man but a week late delivering (custom made item delivered from manufacturer)
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do apologise for any inconveniences caused from your late delivery but we are pleased that you have received a good customer service.
We do hope you are enjoying your purchase!
Ordered on line. Called Solihull store with query regarding delivery & was told you ordered it on line you have to call this number - it was the wrong number as I was trying to sort a redelivery. The...
Lire plus
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your time giving us feedback.
We sincerely do apologise for this miscommunication about the numbers that has been exchanged to you on this occasion it was not our intention to do as such. We always try our best to give the best customer service we can, we can only apologise that you received a less than satisfactory service and we do hope this does not affect your next visit with us and that you are enjoying your purchase!
terrible would never shop their again,delivery was a joke but an expensive one I bought a dining table paid £39 for it to be delivered was then told by drivers they wouldnt leave where I wanted a...
Lire plus
Cousins Furniture Stores
Cousins Furniture
12 years ago
We do sincerely apologise for our late reply to your Feefo feedback.
We have carried out an investigation due to your situation and it’s our policy we have to deliver all furniture inside and to the room of purchase.
We do apologise if this has caused an issue to your delivery experience but it is within our health and safety guidelines we deliver in this way.
We do hope this does not affect your visit with us at Cousins Furniture.
Delivery guys very friendly but knew they had scratched floor and didn't say
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your time giving us your feedback, we do appreciate it. On behalf of Cousins let me apologise for any scratches that are on your floor but let us reassure you our delivery team operate to the highest standards in quality and safety they can. We do hope that this does not affect your next visit with us at Cousins Furniture and we look forward to seeing you again.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
