Customer after sales has been very poor. I have phoned four times now and when I have eventually reached Customer Services they have promised to investigate my request and phone me back. They...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for giving us your feedback, much appreciated.
We have examined the issues you have encountered and sincerely do apologise that you feel you did not receive good communication. We do our best to keep our customers informed about their order as we would want them to receive good service throughout.
As a good will gesture in these circumstances, we have contacted the supplier and replaced your lamp order. We are currently sending these out to your address and do hope you are happy with this result.
We do hope this does not affect your next visit with us at Cousins Furniture Store.
Store Staff excellenmt and quality products. However the delivery drivers although pleasant did moan a lot about the number of deliveries they had to make and they also damaged the paintwork on my...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your time giving us your feedback, we much appreciate this.
Our sincere apologies for causing any inconvenience that had occurred during the delivery process. We do our best to deliver goods in the safest and suitable way to keep our customers items in great standard.
Hope this does not affect your next visit with us at Cousins Furniture store!
Avis sur des produits
Date d'achat : 07/01/2014
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
Great service was able to pay over the phone at my convenience
I have ticked "good" but in fact it was less then good but better than poor. I originally tried to buy this product on-line, and because of a fault on-line I had to buy it over the phone - when I...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for your feedback, I apologise again for this issues you had during your experience with Cousins Furniture. I am happy to hear though the delivery men provided such excellent service.
I always receive very good service when visiting Cousins, on every occasion that I have been staff are always very attentive & helpful.
Cousins Furniture Stores
Cousins Furniture
12 years ago
How lovely to read such good feedback, I am glad to know you have had such a great experience with Cousins Furniture! Thank you for taking your time to leave feedback :)
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
