I understand that this store has been the victim of some sort of scam with regards to collection of goods so I didn't mind taking along I D. What I wasn't happy about is that they photocopied my...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for providing us feedback.
We do sincerely apologise if we have caused any inconvenience within the process of identification, it is not in our intention to have our customers feel uncomfortable passing on this information.
However, we do keep all our customers identification private and confidential. We have our customers best interest at heart and will always want them to be protected from any identity theft.
We do apologise that your concerns were not treated in the correct manner and if you feel you would like to discuss further about this, please do not hesitate to call our customer service team on 0845 901 4000
Hope you’re enjoying your purchase.
Very helpful and efficient. I had to contact cousins after the expected delivery date expired but once called they got the suite delivery date sorted. It was delivered to them on the 12 weeks not...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for your kind feedback.
We do want our customers to receive the best possible service we can provide and we are happy that you have received just that.
We do apologise if we have caused any inconvenience and do hope this does not affect your next visit with us at Cousins Furniture.
Enjoy your sofa!
Had a problem with our new suite and been waiting months to resolve it. Too many people involved and right hand do not know what left hand doing. Too many excuses and not good ones
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for giving us your time to provide us feedback.
We do sincerely apologise if we have caused any inconvenience due to the issues you have been having with your suite. Our customer service team is currently working to resolve these issues and will contact you as soon as possible so you are kept informed of any updates.
If you wish to discuss any more about your delivery please do not hesitate to contact our customer service team on 0845 901 4000
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
