I verbally asked for the blue/gery colour and ended up with a cream sofa
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. Having checked your order it appears that the original order was placed for a cream sofa and that the stores contacted you to confirm the colour of the sofa to be ordered.
If you are unhappy with the sofa you received please do not hesitate to contact our customer service department who will be happy to assist you.
Great cafe, stress free shopping no high pressure sales people, just the way we like it. When we needed the sales person was very knowledgable, and extremely helpful. Would definitely buy from them...
The bed took a lot longer to arrive in store than anticipated dates. We had to chase on several occasions to request an update.
Customers should be better informed.
Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. We are sorry that you were unhappy with the amount of communication you received from the store regarding your order. It is standard procedure to inform customers of the progress of their orders and can only apologise if this was not the case in this instance.
We are glad you are pleased with your product and hope that you will shop with us again in the future.
Once again, thank you for taking the time to leave us feedback, it is greatly appreciated.
Avis sur des produits
Date d'achat : 02/04/2015
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Client de confiance
Vérifié par Feefo
11 years ago
Brilliant customer service from Gary Goldthoroe/ he's brilliant & a credit to cousins
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
