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Avis sur Chums | Avis sur le service client de {{merchantUrl}} | Feefo

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Mrs Sandra Olalla-Ferrero

Vérifié par Feefo

GBR

9 hours ago

Ce que Mrs Sandra Olalla-Ferrero a dit à propos de Chums:

Socks

Service is ok, what you expect from Chums.

Avis sur des produits

Helen

Chums

5 hours ago

Thank you for your feedback. We're sorry to hear that the socks did not meet your expectations. We understand that you purchased them believing they would be very soft with a wider top suitable for your husband's thicker ankles, but found that they offered no real benefit over standard soft-top socks. We appreciate how disappointing this must have been, particularly when the product did not provide the comfort and fit you were looking for. Your comments regarding the fit and design of the socks have been noted and will be shared with the relevant team for review. Thank you for taking the time to provide your feedback, and we're sorry that the product was not suitable for your needs.

Date d'achat : 09/06/2026

Client de confiance

Vérifié par Feefo

9 hours ago

Very poor regarding delivery

Hopeless disconnect between delivery and tracking options. On two concurrent occasions I used an emailed link, in plenty of time, to change the delivery from my home address to a local parcel shop....

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Helen

Chums

5 hours ago

Thank you for your feedback. We're sorry to hear about your experience with both the delivery process and the customer service you received. We understand how frustrating it must have been to use the delivery management link on two separate occasions to redirect your parcels to a local parcel shop, receive confirmation that the changes had been made, and then find that both parcels were still delivered to your home address while you were away. We appreciate that this caused considerable inconvenience and undermined your confidence in the delivery and tracking process. We're also sorry to learn that the follow-up communication from Customer Services did not address your concerns satisfactorily and left you feeling that your comments had not been properly reviewed. This is not the standard of service we aim to provide. Your comments regarding the delivery redirection process, tracking information, and customer service response have been noted and will be shared with the relevant teams for review. Thank you for taking the time to provide such detailed feedback, and we apologise for the frustration and disappointment caused.

Avis sur des produits

Helen

Chums

5 hours ago

Thank you for your feedback. We're sorry to hear that the shoes were not suitable and that you experienced significant issues with the sizing. We understand your frustration that your husband, who would normally wear a size 8½, found both the size 8 and 9 to be much too large. We appreciate that this made it difficult to find a suitable fit, particularly when the size 7 was unavailable to order and compare. We can understand why you found this experience disappointing and why the sizing felt inconsistent with expectations. Your comments regarding the sizing and fit of the shoes have been noted and will be shared with the relevant team for review. Accurate sizing is important, and we appreciate you taking the time to bring this to our attention. We apologise that the product did not meet your expectations on this occasion.

Date d'achat : 09/06/2026

Client de confiance

Vérifié par Feefo

9 hours ago

All good 👍

Date d'achat : 09/06/2026

Client de confiance

Vérifié par Feefo

9 hours ago

Prompt delivery and about my third time have purchased these shoes

Date d'achat : 09/06/2026

Mr Reg Chesser

Vérifié par Feefo

GBR

10 hours ago

Ce que Mr Reg Chesser a dit à propos de Chums:

Comfortable

Excellent service delivered very quickly

Avis sur des produits

Date d'achat : 09/06/2026

Client de confiance

Vérifié par Feefo

10 hours ago

Very straightforward system and arrives on time.

Avis sur des produits

Date d'achat : 09/06/2026

Client de confiance

Vérifié par Feefo

10 hours ago

Good product

Quick delivery time firt time i used the internet ti order

Avis sur des produits

Date d'achat : 04/06/2026

Client de confiance

Vérifié par Feefo

10 hours ago

Chinos

Response to order was quick,sent well packaged.

Avis sur des produits

Date d'achat : 02/06/2026

Mrs Alison Watt

Vérifié par Feefo

GBR

10 hours ago

Ce que Mrs Alison Watt a dit à propos de Chums:

The items arrived very quickly and also the refund so couldn’t fault that.

Avis sur des produits

Helen

Chums

5 hours ago

Thank you for your feedback. We're sorry to hear that the shoes were not suitable for your husband. We understand that your husband normally requires wide-fitting footwear, but on this occasion the shoes were not wide enough, which affected both the fit and comfort. We also appreciate your comments that the zip could not be fully closed due to the fit around the foot, making the shoes unsuitable to wear. Your feedback regarding the width fitting and design of the shoes has been noted and will be shared with the relevant team for review. Thank you for taking the time to provide your comments, and we apologise that the product did not meet your expectations on this occasion.

Date d'achat : 04/06/2026

Mr Michael Foster

Vérifié par Feefo

GBR

10 hours ago

Ce que Mr Michael Foster a dit à propos de Chums:

Good quality item

Great service and fast delivery always good quality products from chums definitely recommend

Avis sur des produits

Date d'achat : 04/06/2026

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Chums Commentaires

Pegasus Extra Wide Fit Touch Fasten Trainer(299) commentaires en plus sur ce produitVoir le site Internet du produitMy husband has diabetes and has very swollen feet so we were looking for some shoes that he could wear these fitted great and very light, he said they are very comfortable.

Pegasus Seersucker Stretch Waist Shorts(6) commentaires en plus sur ce produitVoir le site Internet du produitA good fit and cool for summer wear

Pack of 2 Elasticated Waist Pull On Trousers(1,245) commentaires en plus sur ce produitVoir le site Internet du produitExcerlent quality good delivery time

Pegasus Chino Short(337) commentaires en plus sur ce produitVoir le site Internet du produitExcellent shorts, good price

Pegasus Cotton Chino Trouser(946) commentaires en plus sur ce produitVoir le site Internet du produitVery comfortable trousers a staple for anyone.

Dr Keller Wide G Fit Trainer With Side Zip(8) commentaires en plus sur ce produitVoir le site Internet du produitMy husband wears wide fitting shoes/ trainers but on this occasion they weren’t wide enough and zip wouldn’t pull up to close.

Stain and Water Resistant High Rise Trousers(278) commentaires en plus sur ce produitVoir le site Internet du produitNice trousers comfy and good fit they do crease a lot after washing tho

Comment les avis de Feefo sont-ils recueillis ?

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