Certainly Wood Commentaires

We are so grateful for your 5-star review, Christopher, and are delighted to hear you are happy with your purchase of our kiln dried logs in small bags. Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your wonderful feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Thank you for your feedback. Our Production Manager has taken a look at your photos and there are a few reasons your logs look different this year compared to last year. One reason is because they are different species and another is the shape that the logs have been cut in. Following the devastating fire we had last year, we no longer have the ability to process and dry logs ourselves so we have been working with suppliers from across the UK and Europe. We moisture test everything that comes in to check the quality, so this new batch of logs should burn just as well as previously deliveries. For future reference, it may be worth noting that, we will now be offering crates of logs as a full time option. These crates are hand stacked and there are single species options to choose from. Our bulk bags are loose filled so, in comparison, the logs in crates do look neater and this could provide the aesthetics you are looking for in your logs. Thank you for taking the time to leave your feedback and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you for your kind words and 5 star review! We are thrilled you love the quality of our kiln dried logs and that your delivery went smoothly and very quickly! It's great to have such wonderful feedback from our customers and we look forward to assisting you again in future. Best wishes, Hayleigh

Thank you so much for your kind words and 5 star review, Kevin! We are thrilled you love our kiln dried logs and that you are all stocked up for winter. From your account, I can see that you usually purchase from us more than once a year, so I wanted to inform you of our Fire Club membership scheme, which you may benefit from. When signed up for the Fire Club membership, you get a minimum of 10% off your orders, plus other benefits like free AM/PM services and free products! You can find more information about our Fire Club Membership here: https://www.certainlywood.co.uk/pages/membership Best wishes, Hayleigh

Thank you so much for your wonderful feedback and 5 star review, Paul! It makes our day hearing about how much our customers love our kiln dried logs and the "excellent" service they’ve received from our team. We have passed on your review to our team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Thank you so much for the 5 star review! We are delighted to hear that you are pleased with your purchase of our kiln dried logs and that the delivery arrived on the day you requested without issue. We appreciate you taking the time to leave your feedback and we look forward to assisting you again in future. Best wishes, Hayleigh