Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Celebrity Cruises | Avis sur le service client de {{merchantUrl}} | Feefo

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Client de confiance

11 years ago

NO OTHER CRUISE LINE GIVES ME THE ATTENTION THAT THEY GIVE. I AM A WHEELCHAIR…

NO OTHER CRUISE LINE GIVES ME THE ATTENTION THAT THEY GIVE. I AM A WHEELCHAIR USER, AND FEEL VERY PAMPERED BY THEM

Client de confiance

11 years ago

We have been with Celebrity before and have nothing but the highest praise for their…

We have been with Celebrity before and have nothing but the highest praise for their organisation and level of service throughout our holiday. Everything has been first class todate.

Client de confiance

11 years ago

CelebrityCruises was recommended to us by a friend and we have not been disappointed. Arrangements…

CelebrityCruises was recommended to us by a friend and we have not been disappointed. Arrangements have been excellent

Client de confiance

11 years ago

As existing cruisers we had not sampled Celebrity Cruises so with 4 friends we booked…

As existing cruisers we had not sampled Celebrity Cruises so with 4 friends we booked this sample w/e on Eclipse. Booking the holiday and completing the necessary information was a nightmare. Their...

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Client de confiance

11 years ago

The ship Millennium is nice but it could do with a bit of refurbishment, it's…

The ship Millennium is nice but it could do with a bit of refurbishment, it's looking a bit tired in places. That said, our cabin was very good and spacious.

Client de confiance

11 years ago

I have nothing but admiration for the service & facilities on board, I heard mutterings in…

I have nothing but admiration for the service & facilities on board, I heard mutterings in the queue to board through customs, call me old fashioned but I would rather queue for safety checks than...

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Client de confiance

11 years ago

We have always enjoyed sailing with Celebrity, this cruise wasn't the best and I have…

We have always enjoyed sailing with Celebrity, this cruise wasn't the best and I have written to Celebrity direct, still waiting for their response!

Client de confiance

11 years ago

Unfortunately when we phoned to book your Cruise Consultant told us that no flights were…

Unfortunately when we phoned to book your Cruise Consultant told us that no flights were available to Venice unless we took a connecting flight! Obviously this would have cost an extra £300, not to...

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Client de confiance

11 years ago

We have always enjoyed our cruises and our recent cruise on Eclipse after its refit,…

We have always enjoyed our cruises and our recent cruise on Eclipse after its refit, was as good if not better, than ever

Client de confiance

11 years ago

I sailed on the celebrity century and this cruise was terrible. They started to close the…

I sailed on the celebrity century and this cruise was terrible. They started to close the cruise down half way through due to last sailing. I complained and I am not being taken seriously. All I have...

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

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Celebrity Cruises Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?