Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Celebrity Cruises | Avis sur le service client de {{merchantUrl}} | Feefo

Afficher tous les 9,413 commentaires

Client de confiance

Vérifié par Feefo

5 months ago

Excellent

Celebrity Cruises

5 months ago

Thank you for your feedback.

Trusted Customer

Vérifié par Feefo

GBR

5 months ago

Ce que Trusted Customer a dit à propos de Celebrity Cruises:

Worst Celebrity Cruise To Date

Our previous experience with Celebrity has been very good but this cruise has disappointed us. We were originally booked by Celebrity with direct flights to Barcelona and with reasonable return...

Lire plus

Celebrity Cruises

5 months ago

Thank you for taking the time to share your feedback. We are truly sorry to hear that the flights allocated to you and the condition of your stateroom did not meet your expectations. Please accept our sincere apologies for the inconvenience and disappointment this caused. We value your detailed feedback and we will consider areas for improvement within our service. If you would like to discuss this further, our post-cruise team can be contacted on 0344 493 2065 (Option 2) or via email at cxc@celebrity.com. Once again, we thank you for your feedback and we hope to have the opportunity to serve you better on a future voyage.

LORD David Hamilton

Vérifié par Feefo

GBR

5 months ago

Ce que LORD David Hamilton a dit à propos de Celebrity Cruises:

Making planning our cruise simple

When booking our future cruise the agent I spoke to was really knowledgeable and assisted in finding the best deal for us

Celebrity Cruises

5 months ago

Thank you for your feedback, we look forward to welcoming you onboard.

Neil

Vérifié par Feefo

GBR

5 months ago

Ce que Neil a dit à propos de Celebrity Cruises:

Celebrity infinity

Straight forward boiking process, placed a cruise on hold on celebrity website and transferred it to travel agent with only 1 error, no captains club numbers on booking when they were on the...

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Celebrity Cruises

5 months ago

Thank you for your feedback. We’re sorry that your Captain’s Club numbers were not visible on your booking after it was transferred to your Travel Agent. If this has not been added, please ask your Travel Agent to contact us on your behalf with your booking reference and the Captain’s Club details. Once we receive the information, we will update the booking promptly and confirm the correction. Thank you and we look forward to welcoming you aboard.

Derek.

Vérifié par Feefo

5 months ago

Celebrity Cruises

5 months ago

Thank you for taking the time to rate our service.

Trusted Customer

Vérifié par Feefo

5 months ago

Celebrity Cruises

5 months ago

Thank you for taking the time to rate our service.

Trusted Customer

Vérifié par Feefo

GBR

5 months ago

Ce que Trusted Customer a dit à propos de Celebrity Cruises:

Could not fault a single thing

First Class

Celebrity Cruises

5 months ago

Thank you for your feedback, we look forward to welcoming you onboard.

Client de confiance

Vérifié par Feefo

5 months ago

Queries was sorted without stress, thank you.

All my queries was address immediately by your staffs. I pre-book a cruise/fly vacation online, I could not fine my pre-booking, so I re book again but did not get all the information I wanted on the...

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Celebrity Cruises

5 months ago

Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with your booking, but we’re glad to hear that the matter has been resolved. We look forward to welcoming you aboard soon!

Client de confiance

Vérifié par Feefo

5 months ago

We had a great time on our last cruise with you that we have got 2 more cruise booked with you

Celebrity Cruises

5 months ago

Thank you for your feedback, we look forward to welcoming you onboard again!

Cathy Hughes

Vérifié par Feefo

GBR

5 months ago

Ce que Cathy Hughes a dit à propos de Celebrity Cruises:

Great customer service

This is the second time I have booked with Ian Brothwell - extremely helpful. Can answer any question I have, very knowledgable. Great at his job. I previously booked an Alaska cruise with him...

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Celebrity Cruises

5 months ago

Thank you for your wonderful feedback. It is our pleasure to know you enjoyed your Celebrity Cruises experience. We look forward to welcoming you back aboard again soon.

Vous n’avez pas été invité(e) à fournir un avis ?

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

Celebrity Cruises Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?