Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Celebrity Cruises | Avis sur le service client de {{merchantUrl}} | Feefo

Afficher tous les 9,401 commentaires

CRAIG SCOTT

Vérifié par Feefo

GBR

1 month ago

Ce que CRAIG SCOTT a dit à propos de Celebrity Cruises:

Retirement cruise

Excellent service from all staff on celebrity reflection. This was our first cruise and I have already booked another with Celebrity. Staff went out of their way to help and be welcoming in all areas...

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Celebrity Cruises

1 month ago

Thank you for your feedback, Craig. We were delighted to have you onboard to celebrate such a wonderful milestone—your retirement! This is truly a special occasion, and we’re so pleased to hear that you enjoyed your time with us. We hope the journey was a memorable way to mark this new chapter, and we would be thrilled to welcome you back onboard again in the future.

BRIAN THACKRAY

Vérifié par Feefo

GBR

1 month ago

Ce que BRIAN THACKRAY a dit à propos de Celebrity Cruises:

Celebrity make cruising fun and worry-free

The level of personal service, even for the most basic cabins is great. My stateroom attendant was always cheerful, had lots of information about the ship and excursions in port. The entertainments...

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Celebrity Cruises

1 month ago

Thank you so much for sharing your wonderful feedback, Brian. We’re delighted to hear that you enjoyed your time onboard and that our crew made sure you were well taken care of. We truly hope to welcome you back onboard again soon!

TERRY BENJAFIELD

Vérifié par Feefo

1 month ago

Ce que TERRY BENJAFIELD a dit à propos de Celebrity Cruises:

Cruise booking

First class. Very informative.

Celebrity Cruises

1 month ago

Thank you for your feedback Terry, we look forward to welcoming you onboard!

PAUL GRIFFITHS

Vérifié par Feefo

GBR

1 month ago

Ce que PAUL GRIFFITHS a dit à propos de Celebrity Cruises:

Excellent helpful support on all aspects of the purchase

Professional, helpful, clear, good level of detail

Celebrity Cruises

1 month ago

Thank you for your feedback Paul, we look forward to welcoming you onboard!

NANDKISHORE POTDAR

Vérifié par Feefo

1 month ago

Ce que NANDKISHORE POTDAR a dit à propos de Celebrity Cruises:

Very knowledgeable and enthusiastic staff understanding and catering to individual needs

Emma was very helpful, she did our booking very quickly

Celebrity Cruises

1 month ago

Thank you for your feedback Nandkishore, we're pleased to hear that Emma was able to help you book your cruise. We look forward to welcoming you onboard and we sincerely hope that you have an amazing time!

JOHN FEREBEE

Vérifié par Feefo

1 month ago

Ce que JOHN FEREBEE a dit à propos de Celebrity Cruises:

Wonderful Madre

Madre was Superb as always booking our next cruise

Celebrity Cruises

1 month ago

Thank you for your feedback John. We look forward to welcoming you back onboard!

Client de confiance

Vérifié par Feefo

1 month ago

Seamless experience

I called to transfer one Cruise to another new Cruise due to health issues, it was a seamless experience and the representative I talk to was very professional and polite

Celebrity Cruises

1 month ago

Thank you for your feedback. We are truly sorry to hear that you were unable to take your original cruise due to health reasons; however, we are pleased to know that you were able to reschedule your cruise without any difficulty. We wish you a swift and full recovery and look forward to welcoming you onboard in the future.

MARION

Vérifié par Feefo

GBR

1 month ago

Ce que MARION a dit à propos de Celebrity Cruises:

Outstanding customer service

Outstanding customer service from Madre Blackford!

Celebrity Cruises

1 month ago

Thank you for your feedback Marion, we look forward to welcoming you onboard!

JOHN ROBERTS

Vérifié par Feefo

GBR

1 month ago

Ce que JOHN ROBERTS a dit à propos de Celebrity Cruises:

5 Star Company Offering a 5 Star Service

We have cruised with Celebrity on many occasions and keep going back because of the consistent quality of service. In our opinion Celebrity offer a high quality, 5 StarService that also provides...

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Celebrity Cruises

1 month ago

Thank you very much for your feedback, John. We truly appreciate your continued loyalty to our brand and look forward to welcoming you back onboard.

Client de confiance

Vérifié par Feefo

1 month ago

Celebrity Cruises

1 month ago

Thank you for taking the time to rate our service.

Vous n’avez pas été invité(e) à fournir un avis ?

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

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Celebrity Cruises Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?