Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Brooks Braithwaite | Avis sur le service client de {{merchantUrl}} | Feefo

Afficher tous les 954 commentaires

Client de confiance

8 years ago

Always helpful

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for your kind review.

It's always nice to hear when someone finds our service helpful!

Kind Regards,

The Petplan Sanctuary Team.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

I have used this company from square one when I opened over 30 years ago. Admittedly, I rarely need to contact them, though when I do they have always been very willing and helpful. I have never had...

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Tim

Brooks Braithwaite

8 years ago

Hello Mrs Clancey,

Thank you for that amazing review, it is lovely to hear you have been with us since day one with no problems!

We are always here to help, so if you do ever need anything, please do let us know.

Kind Regards,

The Petplan Sanctuary Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

Helpful and friendly

Very helpful over the phone. I got a bit mixed up with your online form and they were very good.

Tim

Brooks Braithwaite

8 years ago

Hello Mr Philip,

Thank you very much for that lovely review!

It's great to hear you found our service helpful and friendly.

If you do need anything else at all, please do let us know.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

Great experience

From start to finish your service was very professional

Tim

Brooks Braithwaite

8 years ago

Hello Mr Johnstone,

Thank you very much for the kind review!

It is always good to hear when someone has enjoyed our service. If you do need anything in future, please let us know!

Kind Regards,

The Petplan Sanctuary Team!

Client de confiance

8 years ago

Yes fantastic

Fantastic gave me piece of mind

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for your kind review.

It's so nice to hear when someone has found an insurance product that puts their mind at rest, as that is exactly what it's for!

Kind Regards,

The Petplan Sanctuary Team

Client de confiance

8 years ago

Quick and easy to renew policy over the phone. Thank you Tim!

Called up to renew my policy for another year. Tim helped me amend a few things on it beforehand. Quick and easy, completed all in about 5mins! Thanks!

Tim

Brooks Braithwaite

8 years ago

Hello,

Thank you very much for your kind review and renewing with us for another year!

It's always lovely to hear when someone had a good experience with us on the phone and found it quick and easy.

Kind Regards,

The Petplan Sanctuary Team!

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

Settled my claim very promptly

Daisy

Brooks Braithwaite

8 years ago

Hi Andrea,

Thank you for taking time to leave your kind review. We're really pleased we have been able to help you with your claim and that you have found the service efficient.

If you need us in future please don't hesitate to get in touch.

Kind Regards
The PetPlan Sanctuary Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

Quick customer service. Hassle free.

Daisy

Brooks Braithwaite

8 years ago

Hi Martha,

Thank you for your kind review! We're really happy that we are able to help you with your business needs and that you found our customer service efficient.

If you ever need to discuss your Insurance with us in future please don't hesitate to get in touch.

Kind Regards
The PetPlan Sanctuary Team

Client de confiance

8 years ago

Yes

Very easy to apply

Daisy

Brooks Braithwaite

8 years ago

Hi Lisa-Marie,

Thank you for taking the time to provide your review, we greatly appreciate your comments!

If you need to get in touch with us in future please do not hesitate to do so and we will be very happy to help.

Kind Regards
The PetPlan Sanctuary Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Brooks Braithwaite:

Costly due to post code

Only got renewed by post no contact made. Also fed up paying high cost due to post code There has not been a river for over a year also defense gates costing thousands put in place so no flood risk

Daisy

Brooks Braithwaite

8 years ago

Hi Jill,

Thank you for leaving your feedback, we appreciate you taking time to provide comments.

We're very sorry you haven't been satisfied with the service, however following our contact with you this morning we hope that your query has been resolved.

Please do let us know if there is anything further we can do for you.

Kind Regards
The PetPlan Sanctuary Team.

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Brooks Braithwaite Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?