inefficient processing system, error on my order proved to be their error, i was impositioned to return incorrect supply, plus asked to pay a second time for correct order to be delivered, whilst...
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Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Good afternoon Mr Bradley
I have looked into your order and have read the notes made on your order. You ordered over the internet and it stated size 36r
which is what was sent out to you. You then called and said that you ordered 38 and we asked you to send an email to us with your order confirmation, which we never received from you. We also sent an email to you to advise that no carriage would be charged as a gesture of good will on a re-order. The error was not on our part as we had no contact with the order when it was originally made by yourself as you ordered the garment.
Thank you however for your feedback which we we take on board.
Regards
Kay Prendergast
Head of Customer Services
Client de confiance
15 years ago
what a load of twaddle, i was asked to forward my confirmation of order e-mail back to you, i did so and my order was for size 38, as per the confirmation from you, which was the reason i was given an e-mail freepost address to return YOUR MISTAKE, i had to make a two mile journey to a post office at my expense to send YOUR MISTAKE back to you, i was told by e-mail that after reciept of YOUR MISTAKE BEING RETURNED TO YOU, i could expect reimbursement within two weeks, minus postage !!!!, so i paid for YOUR MISTAKE, IF !!! i should want to have the correct order delivered i was to pay again on order and hope that you would eventually get it right. you are denying the truth and actually lying about our correspondence, which by the way is all on my computer, i am prepared to print our correspondence and forward it to the company who actually supplied the goods, next day, free postage, and £15.00 cheaper. bury your heads in the sand if you wish, but that is no way to maintain and expand a business. AND DENYING LIABILITY WHEN YOU HAVE ALREADY ACCEPTED SAME IS A FARCICAL BACK PEDDLE BY AN IDIOT. MY COMMENTS COULD APPEAR BEFORE FELLOW TRADESPEOPLE WHO MAY BE UNWISELY THINKING OF ORDERING FROM YOUR COMPANY. when i make mistakes, i rectify them to customers satisfaction, i do not turn the truth to the innocent, i am still in business and have a good name. we will talk next year and compare developement.
Terrible. It took over 2 weeks to receive the items.
Brookes UK Ltd.
Brookes UK Ltd.
15 years ago
Good afternoon Brian
I have just looked at your order history and your order was placed on 4.8.11 and the order was sent to you on 5.8.11 Please could you clarify for me why you say that it took 2 weeks to arrive so that i can look further into this for you.
We value our customers feedback and anything that is mentioned to us is followed up on all occasions so that our customers receive a smooth and rapid service. I look forward to your comments.
Kind regards
Kay Prendergast
Head of Customer Services
Date d'achat : 03/08/2011
0
Partager
Client de confiance
Vérifié par Feefo
15 years ago
Fast efficient seamless service
Avis sur des produits
Date d'achat : 01/08/2011
0
Partager
Client de confiance
Vérifié par Feefo
15 years ago
ok, but postage cost high
Avis sur des produits
Date d'achat : 30/07/2011
0
Partager
Client de confiance
Vérifié par Feefo
15 years ago
It's a great service and your orders are delivered very quickly.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
