Extremely poor would not shop with them in future. Very bad returns experience no need for the run around stalling refund out for weeks lucky I paid by PayPal and the closed the case in my favour...
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Rachel McGuigan
Bradshaws Direct
2 years ago
Unfortunately this customer was not happy when we advised him it would take up to 14 days to process his refund after he returned a product he believed was faulty. We advised our refunds are usually much quicker than this, but due to the time it would take to confirm the fault with his product we advised it could take up to 14 days. We processed a full refund 8 days after receiving the product back. We closed the customers case on PayPal when we processed his refund. We always ensure we are processing returns and refunds as quickly as possible, but we do quote up to 14 days when asked for a timeframe to allow for busy periods but it is very rare it would ever take that long.
Avis sur des produits
Rachel McGuigan
Bradshaws Direct
2 years ago
Oase had not confirmed a fault with the product to this customer, they had asked him to carry out some standard troubleshooting checks which he refused to do and returned the unit to us. We have the facilities to test the majority of products in house, but not this one, so it would need to be returned to Oase to be tested. We advised that it would take up to 14 days for this to be done and the customers refund to be processed if the product was faulty. We processed a refund for the customer 8 days after receiving the product back, PayPal didn't authorise the refund or process this, we closed the case when we refunded the customer within the 14 days as promised. We always try and process returns and refunds as quickly as possible, but will always quote up to 14 days when asked for a timeframe to allow for busy periods but it very rarely takes that long.
Date d'achat : 24/04/2024
0
Partager
TH
Trevor Haynes
Vérifié par Feefo
Reading
2 years ago
Ce que Trevor Haynes a dit à propos de Bradshaws Direct:
Prompt delivery, well packaged.
Avis sur des produits
Date d'achat : 23/04/2024
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Very good. Ordering was easy and delivery on time
Avis sur des produits
Date d'achat : 18/04/2024
0
Partager
PC
Paul Cunliffe
Vérifié par Feefo
Warrington
2 years ago
Ce que Paul Cunliffe a dit à propos de Bradshaws Direct:
Didn’t work
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Avis sur des produits
Rachel McGuigan
Bradshaws Direct
2 years ago
Thank you for your feedback. Please can you send an email to customer.services@bradshawsdirect.co.uk with details of how many litres of water you have in your pond and how you used the pouches? If used correctly the pouches should work, but we can go through some questions with you and make sure you have used them correctly and they are the right product for you and if not, we can find something else for you that will do the job. Many thanks.
Date d'achat : 23/04/2024
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
good
Avis sur des produits
Date d'achat : 18/04/2024
0
Partager
JR
JOHN REDMOND
Vérifié par Feefo
Bearsden
2 years ago
Ce que JOHN REDMOND a dit à propos de Bradshaws Direct:
Great
Avis sur des produits
Date d'achat : 20/04/2024
0
Partager
KB
Keith Batchelor
Vérifié par Feefo
Leeds
2 years ago
Ce que Keith Batchelor a dit à propos de Bradshaws Direct:
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
