Boxes for Moving Home Commentaires

I'm sorry to hear your delivery arrived a little late and on two separate vans. Not ideal I know but it does occasionally happen. Looking at the tracking, the first of three parcels arrived at 13.06 and the other two at 13.29 so I'm glad you didn't have to hang around too long. If we'd known, the refund would have been raised before a moment ago...   

Thanks for the feedback and i'm sorry to hear you had such a terrible experience with the courier. Unfortunately there will always be the odd occasion when parcels go missing or get delayed. Fortunately this doesn't happen very often, and in fact much less than it used to. As you will see from our reviews, the service usually operates very efficiently but we do try to encourage customers to order early and leave a little more time for delivery. That way, if there is a problem we can rectify it without too much stress. Nevertheless, when it does happen and we fail to deliver within two working days, we always issue a full no quibble refund if you no longer want the packing materials. I'm sorry again that we failed to live up to our own very high expectations.