Boxes for Moving Home Commentaires

Firstly I'm sorry to hear your boxes didn't arrive in time. Unfortunately, due to their size, some parcels have to be manually sorted through the courier network, resulting in the occasional error and subsequent delay, which is why we can't guarantee next day delivery. 90% arrive next day but we try to encourage customers to leave a little extra time for delivery. At least then we can rectify the rare delay without too much stress. Until now too I was unaware the order had been cancelled. The refund is usually raised once we the goods arrive back at our warehouse but in the interest of good will I will issue you it now. Apologies again for the trouble.

I'm so sorry you had so much trouble with the courier. Little defence here which is why we raised a full refund. Unfortunately there is still the odd occasion when the courier lets us down, especially with deliveries to postcodes they label remote. Sincere apologies and thank you for your patience.

Firstly I'm sorry your boxes arrived late. For the record, the delivery was a day (not two days) late. The order was placed Monday at 11.40 and signed for at 13.39 on Wednesday. Unfortunately, due to their size, the occasional parcel does get delayed, which is why we try to encourage customers to leave a little extra time for delivery. Nevertheless 90% do still arrive next working day. Not sure why you contacted Feefo and not us but we received an email from you at 17.32 on Tuesday evening. I replied at 19.05 and again Wednesday morning at 07.54 to let you know the parcel was on the van and out for delivery that day. With regards our boxes, i agree, it i's difficult to get excited (!) but they are all industry standard size and strength.