Bluefin Hoverboards Commentaires

Hi Clare Thank you for your feedback We are pleased to hear that your daughter is enjoying her board :) Kind Regards Lucy

Hi Jo Thank you for your feedback about our customer service team, we are always happy to hear that they have provided excellent service to our customers :) Kind Regards Lucy

Hi Jacqueline We are terribly sorry to hear that your item was not working when you received it. We ensure that all our refurbished products are quality tested before being resold so I can only apologise that you received a faulty item on this occasion. We like to ensure that all our customers leave our company feeling that they have has a positive experience and apologise if we did not meet your expectations on this occasion. We hope that you would consider buying from Bluefin again in the future Kind Regards Lucy

Hi Richard Thank you for your feedback, although I am sorry to hear you did not feel you had the best experience with our company. In response to your comments, 24 hour delivery was a service that we previously offered, but was unavailable at the time of your order. The error on the website was rectified quickly. As you had paid for the service of next day delivery we refunded you promptly once this issue was highlighted. Due to GDPR legislation we cannot issue a refund over the telephone and following company policy we require requests such as these in writing. Additionally, during busy periods dispatch can take up to 2 working days, this is reflected on our website and I am sorry if this information was relayed incorrectly to you over the phone. I would like to take this opportunity to apologise on behalf of Bluefin for not meeting your expectations on this occasion, but please do not hesitate to contact us again in the future should you have any further questions Kind Regards Lucy

Hi Mike Thank you for your great comments :) Lucy

Sorry to hear this Mark, if you contact our support team they will be able to assist you :)

Hi StuartThank you for your kind comments, we are pleased to hear that you had a good experience and are still enjoying your hoverboard Kind Regards Lucy

Hi Christopher Thank you for your feedback - customer satisfaction is our number one priority Kind Regards Lucy

Hi Peter Thank you for your comments Glad your daughter is still enjoying her hoverboard :) Kind Regards Lucy