Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Blacks | Avis sur le service client de https://www.feefo.com/reviews/blacks | Feefo

RN

Roy Nallathamby

5 years ago

Ce que Roy Nallathamby a dit à propos de Blacks:

Cheap and efficient

Date d'achat : 21/06/2019

3

Client de confiance

5 years ago

Good experience

Bought online and arrived on time. Packaged well.

Avis sur des produits

Date d'achat : 17/10/2019

3

Client de confiance

5 years ago

They need to get the manufacturers of Brasher trousers to put the CORRECT SIZE on the item. I've returned the incorrectly sized item on the 5th May 2020 via Collect Plus using the Pre Paid label...

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Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you received the incorrect item, I understand this must have been highly disappointing. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now bee resolved for you. We really hope this experience has not put you off from shopping with us in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Date d'achat : 22/04/2020

3

SF

Simon Fletcher

6 years ago

Ce que Simon Fletcher a dit à propos de Blacks:

Not all items have arrived. Delivery service unable to deal with the issue apparently and I've been waiting nearly two weeks for Black's to come back to me

Jack

Blacks

6 years ago

Hello Simon, Thank you for taking the time to review us. I am sorry to hear that you are yet to receive all of your order. I have emailed you, if you could please look at this it would be appreciated. Kind Regards, Jack, Blacks Online Review Team.

SF

Simon Fletcher

5 years ago

6 weeks and my order has still not arrived. Please could someone help me? I actually want to buy more things but am obviously not which is costing you money and frustrating me Thanks for helping My mobile is 07785-392617 All best, Simon

Avis sur des produits

Date d'achat : 21/04/2020

3

DM

Dean May

5 years ago

Ce que Dean May a dit à propos de Blacks:

A reply would be nice

I still have not received the item, received a refund or received a reply from you about where this product is. I just want my money back so I can actually buy myself the watch that I want

Mollie

Blacks

5 years ago

Hello Dean,Thank you for your review.I am sorry to hear that you have not yet received your order.So I am able to look into this further for you, please email your order details to us on: customercare@blacks.co.uk quoting reference: #11481312 in the subject.Many thanks.Mollie,Blacks Online Review Team

Avis sur des produits

Date d'achat : 22/04/2020

9

AL

Alison

5 years ago

Ce que Alison a dit à propos de Blacks:

Great service, prompt delivery. Will certainly order from Blacks again

Avis sur des produits

Date d'achat : 24/03/2020

0

Client de confiance

5 years ago

Great Service, ordered a few jackets, delivery was quick...picked the one I liked and returned...simples.

Date d'achat : 22/04/2020

0

BT

Brett Thompson

5 years ago

Ce que Brett Thompson a dit à propos de Blacks:

Good service and reasonable delivery. However the item has already broken and I’ll be looking to return it which is a pain!

Avis sur des produits

Date d'achat : 20/04/2020

1

MJ

Malcolm Jones

5 years ago

Ce que Malcolm Jones a dit à propos de Blacks:

Very poor service

I firstly did not receive my order- which I was told had got lost. I was then told it would be sent by Royal Mail and it still has not arrived. Emails are not answered ! I placed this order and was...

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Mollie

Blacks

5 years ago

Hello Malcolm, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been dealt with by our customer care team. Please be assured that we value your custom highly and would love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Date d'achat : 13/04/2020

3

GA

George Adams

5 years ago

Ce que George Adams a dit à propos de Blacks:

Satisfied

Great and very well informed throughout

Avis sur des produits

Date d'achat : 16/04/2020

0

Blacks Commentaires

Hi-Gear Hg Turin Recliner Gry(1) commentaires en plus sur ce produitVoir le site Internet du produitGreat chair, good quality

Hi-Gear Tripod Bbq(1) commentaires en plus sur ce produitVoir le site Internet du produithas not arrived would love to review

Eurohike Eh 4p Picnic Table Silv(10) commentaires en plus sur ce produitVoir le site Internet du produithas not arrived would love to review

Garmin Gar Fenix 5 Sapphire(40) commentaires en plus sur ce produitVoir le site Internet du produitCouldn't tell you haven't actually had the luxury of receiving the item, I want a refund!

Camelbak Cb Crux 2l Reservoir Blue(2) commentaires en plus sur ce produitVoir le site Internet du produitLove this Camelbak. Used it several times, no leaks, works great with my Berghaus rucksack. So much easier than having to stop to pull out a water bottle

Grangers Grs M G20 Trek Mor(1) commentaires en plus sur ce produitVoir le site Internet du produitThese are good insoles but not suitable for long distances. 5 miles - no problem. 14 miles - I ended up with horrific blisters around both heels that are still there over 2 weeks on.

Eurohike Eh Cairns 3 Dlx Nfall Mbl(1) commentaires en plus sur ce produitVoir le site Internet du produitI’ve only used it twice and one of the guy ropes has already snapped off so I’ll be looking to return it

Topeak Tp Wedge Aero Qr Med(2) commentaires en plus sur ce produitVoir le site Internet du produitSlightly bigger than expected but means can fit more than just spare tube making it very useful for longer rides

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?