Big Cat Travel Insurance n’est plus un client actif de Feefo
Afficher tous les 620 commentaires
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
On checking my bank statement today i have noticed that two payments have been taken. I do not understand why
Francescos
Big Cat Travel Insurance
8 years ago
Hi Nicole
Thank you for your valuable feedback.
Upon looking into these two transactions, it appears 2 separate, different policies were taken out. One of which has now been cancelled down and refunded in full.
In the event of a duplicate booking, the system creates an alert. However, in this case, as the bookings were slightly different, no alert was created.
We are almost always quick to act on and correct thing like this when notified!
Kind Regards Francescos
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
A very happy customer!
I and my partner shopped around for our forthcoming trekking adventure. We chose Big Cat Travel Insurance for the great level of cover, price and fantastic customer service. Absolutely delighted!
4
Partager
Client de confiance
8 years ago
Would recommend
Would definitely recommend for someone who is already travelling. Cheap and very helpful customer service
3
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
Very easy to take out!
Fantastic
1
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
Excellent
3
Partager
Client de confiance
8 years ago
Helpful customer team
At first I did not receive the confirmation of my policy but the customer service team were very helpful and responded quickly to my concerns. I chose this policy over other companies because it had...
Lire plus
0
Partager
TC
Trusted Customer
9 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
Wasn't advised about need to book annual multi-trip insurance when booking ...
Wasn't advised about need to book annual multi-trip insurance when booking insurance that covered 2 continents. Also contact was unable to find my policy after I rang up to cancel (unrelated to the...
Lire plus
Francescos
Big Cat Travel Insurance
9 years ago
Hi Miss Steadman
Thank you for your valuable feedback.
I see you had taken out a Single Trip policy, area “Worldwide exc. North America”. This covers 6 continents – the only exception being North America.
A Single Trip allows you to travel around as much as you like, for as long as you like. We have no limits on how many countries / continents you can visit, or how many days you can stay in one country. So, with the policy you had, you would have been covered for 2 continents.
Our Annual Multi Trip policies are designed for people who take multiple short holidays throughout a year. Each trip has a maximum of 30 or 70 days, (depending on the policy) by which time you must return home. Your policy duration was 95 days, therefore you weren't eligible for a a Multi Trip policy.
Kind Regards
Francescos
0
Partager
TC
Trusted Customer
8 years ago
Ce que Trusted Customer a dit à propos de Big Cat Travel Insurance:
Clear layout and easy to use but could go in to more detail with the bullet-points on what's included in each package
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Francescos