Bents Garden & Home Commentaires

Thank you for choosing to visit our Online Store for your Forsythia Intermedia. Plants are very important to us which is why it is extremely disappointing to read that they did not arrive in perfect condition; they should have been securely packed and your feedback will be shared with our colleagues. If you do encounter any issues with your Forsythia Intermedia then please let us know as we would be only too happy to replace this by way of an apology, however it is also covered by our 5-year no hassle plant guarantee for added protection. We hope this will not deter you from visiting again, and thank you for bringing this to our attention. Kind regards

Thank you for letting us know about the great service you received from our colleagues and in particular Sam. We will pass on your thanks and ensure Sam is recognised through our internal recognition scheme. We hope you enjoy using your bistro set and that we may be of assistance again in the future. Kind regards

Thank you for your feedback on your experience of our Online Store. We are so disappointed to read that you did not receive a high standard of service as your item did not arrive in perfect condition. I understand our Customer Care colleagues have been in touch to personally address your concerns and have arranged for a replacement however I appreciate how disappointing and frustrating this must be. Constructive feedback is very important to us and your concerns have been addressed so that we remain focused on providing a high standard of service at all times. Thank you for bringing this to our attention. Kind regards