The staff are very friendly, easy to contact and obliging. Lorna did a lot of work to find dates that would work for us to allow us to use a particular ferry route.
Overall the service was good. There was a small error in the printed itinerary and some of the walking guide notes could have been more precise - I got lost twice. More attention could have been paid...
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Belle France
Belle France
9 years ago
Thank you for your comments regarding the route notes. We will of course add some details to the book regarding opening times for future clients.
We are glad that you enjoyed the walking route, Burgundy is such a pretty region and offers ideal terrain and temperatures for walkers all year round. Such a shame about the rain, that really was very unlucky and we hope that you did get a few days of dry walking at least.
Lorna
Wonderful and passionate people at Belle France who knew everything about the the options available to us. Real French specialists with nothing too much trouble.
Belle France
Belle France
9 years ago
Thank you so much for such lovely comments, we take great pride in our choice of hotels and are always pleased when a client has appreciated our choices. So glad too that you enjoyed the Dordogne cycle route which we put together especially for your requirements.
Lorna
although clive and lorna were both fantastic, we were disappointed that they did not exert pressure on chateau noizay and relais and chateau to reimburse liz moore ($1800 is a small amount in the...
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Belle France
Belle France
9 years ago
Thank you so much for your feedback, we quite understand the impact that the missing bag would have had at the end of your holiday.
This is the first time in the 30 years that Belle France has been operating, that a clients bag has gone missing. Despite all our efforts in contacting other clients at hotel Noizay and other Loire agents to see if the bag had been taken in error, unfortunately we could not locate the bag. It was unfortunate that the bag had in fact been left in the hotel foyer and not handed over to the receptionist. The hotel had therefore not seen the bag and so had not safely stored it ready for collection by our rep, Clive.
We have been in constant communication with the hotel and I have of course spoken to them regarding compensation but unfortunately I do not have the ultimate say in their decision.
Thank you also for your comment regarding the new construction and we will of course ask our rep Clive to check this route and will update our notes for future clients.
Kind regards
Lorna
Belle France kindly helped us with very detailed travel and accommodation arrangements prior to and following our walking holiday. All arrangements worked out very smoothly and we are particularly...
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Belle France is the award winning specialist in walking and cycling holidays in France. With over 30 years in the industry, we create bespoke holidays in some of the country's most scenic locations, offering customers unique and unforgettable experiences.
