Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Barnard Marcus | Avis sur le service client de {{merchantUrl}} | Feefo

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Trusted Customer

Vérifié par Feefo

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Enthusiastic amateurs. Would not recommend.

"Enthusiastic amateurs". Unprofessional company in many regards (not all). Repeatedly failed to honour agreed communications frequency and type; eventually gave notice of termination of sole agency...

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Paul

Barnard Marcus

9 years ago

Hello Mr & Mrs Macmillan, thank you for taking the time to leave a review of the Surbiton branch on Feefo. It is very disappointing to hear that you felt as though the service from the branch warranted a 1* review. We take customer feedback very seriously and have forwarded your review over to the branch to see if training or customer service can be improved upon in any way, shape or form. If you would like to expand on any issues in any way please feel free to email socialmedia@sequencehome.co.uk and we will be more than happy to look into this further for you. Best Regards. PH

Trusted Customer

Vérifié par Feefo

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

All went smoothly, proved to be great value, certainly a win, win for all

Very friendly, supportive and always patient with my persistent inquiries. True to their word and energetic, moved things on well, keeping delays to a minimum even chasing third parties in the...

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Trusted Customer

Vérifié par Feefo

Now Mirfield, Yorkshire

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Simply the best

From start to finish their service was excellent. On the initial meeting with the agent to value the property they were straightforward and the valuation and advice were good. We had other...

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Client de confiance

Vérifié par Feefo

9 years ago

28 notice period is too long

The people we dealt with were very personable until we gave notice to terminate the contract as we'd had no offers after 8 weeks and then everyone's went silent.

Paul

Barnard Marcus

9 years ago

Hi there, we're very sorry to hear that you feel the service you received warranted a 2* review. We strive to offer the best in customer service and this is disappointing to see. If you would like to email socialmedia@sequencehome.co.uk with further details we will be more than happy to look into this further for you.

Trusted Customer

Vérifié par Feefo

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Highly responsive service

Highly responsive service. Very helpful team who kept me appraised on the progress of my home sale at all times. Responded to any questions very quickly. Made the entire transaction quick, efficient...

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Marketing Team

Barnard Marcus

9 years ago

Hi Mr Chirayus,

Thanks so much for taking the time to leave us this great 5-star review! We're so glad you had a great experience selling your property and Barnard Marcus were quick to respond to questions. If there's anything further you please don't hesitate to get back in touch.

Trusted Customer

Vérifié par Feefo

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

am realy hurt by the way i was told to my daughters to collect the keysfrom

I want to specific which of the agency the one in mitcham the service was good at the begining but at the time of exchanging contract i should not have to call the vender and tried to meet him at the...

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Client de confiance

Vérifié par Feefo

9 years ago

When they make a deal they should stand by it !! Not try to weasel out of it. Would not recommend anyone use this company , very slow in providing the services you pay for. They will take your...

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Paul

Barnard Marcus

9 years ago

Hi there, thank you for taking the time to leave a review of the Tooting branch on Feefo - we are really disappointed to see that you feel the service merited a 1* review. We aim to offer the best in customer service and take these reviews very seriously. If you would like to email further details to socialmedia@sequencehome.co.uk we will be more than happy to look into this for you. Best Regards.

Trusted Customer

Vérifié par Feefo

South Croydon

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Would not recommend Barnard Marcus unconditionally.

Barnared Marcus provided a satisfactory service over the 4-month sales period, but apparently NOT as good as provided by Pollard Machin - the second firm taken on-board after one month. Three...

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Trusted Customer

Vérifié par Feefo

Peckham

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Communication throughout the process was quite poor, I had to do a lot of chasing. Could not use website fully even though admin was informed, issue was never corrected. Promises were made at...

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Trusted Customer

Vérifié par Feefo

9 years ago

Ce que Trusted Customer a dit à propos de Barnard Marcus:

Agents are informative kept me well informed. I admired their tenacity towards the task of promoting the selling of the house

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Barnard Marcus Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?