Bababing! Commentaires

Hi, Many thanks for your review below and we are glad that you like your new changing bag. With regards to delivery, we apologize that this took longer than expected, however this is due to the current Royal Mail strike action currently going on at present. This is seriously disrupting many businesses here in the UK and unfortunately due to the contract situation we have with Royal Mail in using their services, we are therefore unable to use other suppliers. We are all hoping the strike action is resolved soon so that normal delivery times move back to normal as we do use a free delivery tracked 48 hour delivery service on all orders.

Hi, I am very sorry to read your review below as we try to pride ourselves on our great customer service. With regards to shipment of your changing bag, as it is noted on our website, dispatch would be taking place on the 12th December when new stock arrives with us. Unfortunately due to a small shipping delay beyond out control this has taken a few days more than we expected of which we apologize. However, this particular item has now been delivered and shipped accordingly, and therefore your order has not been forgotten. Furthermore, should any of our customers not been able to wait for their order, we would of course supplied them a full and immediate refund without delay. With regards to the product review request, this is an automated email that is sent to all of our customers and therefore I would not expect any of our customers to review the product without receiving this first. This is something I will be taking up with Feefo in order to find ways of moving the review dispatch emails to our customers accordingly.

Hi, I am sorry to read your review below with regards to the shipping time until you received your order. As you may be aware, Royal Mail are undergoing a series of strike action that are effecting many businesses across the UK including ours. We ship all of our free shipping orders using a Tracked 48 hour delivery service with Royal Mail. Unfortunately we are currently contracted with Royal Mail in order for them to ship a high percentage of our orders with them, and therefore when our shipments are dispatched from our warehouse we are in our couriers hands in order to deliver on time and to the service we have paid for (Tracked 48 Hour). At present Royal Mail are advising their customers that their tracking system is undergoing delays, however once the items have been scanned at the relevant Royal Mail DC's, the tracking numbers will become live for their customers to track. We fully understand this is very frustrating to all of our customers of which we sincerely apologize for, and therefore we are all hoping that the strike action will be resolved soon.