B Couture London Commentaires

Thank you for taking the time Ann to leave a lovely review regarding your products! Can't wait to hear back from you again soon!

Amazing to hear this! Thank you for taking the time to leave a review Tendayi, we hope to hear back from you again soon!

We do apologise for the product quality, we hope that this does not affect your decision to purchase from us again in the future.

Hi Grant, Thank you for your review. We are sorry to hear that your order was delayed. I have looke di nto this and I can see that the reason this order was delayed was due to the address being input incorrectly when you placed the order. As we do not see the customers address due to this automaticallly syncing to our couriers platform this is not picked up befor being despatched form us. Due to this I can see that thsi was returned to the sender. I can see that you have also now contacted us and the address has been updated and the order resent out to you. The tracking is showing that this due to arrive to you today 10/02/23. Kind Regards B Couture London

Hi, Thank you for your review, we are sorry to hear that your set sizes did not match. Please send a photo of the set across to info@bcouturelondon.com and we can look into this and get this rectified as quickly as we can for you. We apologise for the delay in replying to th eemails, we had a large back from christmas and we worked through these as quichky as we could. Kind Regards B Couture London

Hi Jodie, Thank you for your review. We are sorry to hear that you received a faulty/mislabelled set of pjs first. Please could I ask that you send us an email to info@bcouturelondon.com with the best contact number to call you on and we can look into getting the faulty set refunded for you. I am not able to locate both orders so just need both order numbers from you. We apologise for the delay in responding to the emails, we had a large back log and we worked as quickly as we could to get through them all. Kind Regards B Couture London