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Austravel Commentaires

http://www.austravel.com/
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MR VIVIAN DAVIES
5 years ago
Date d'achat : 03/05/2020
Ce que MR VIVIAN DAVIES a dit à propos de Austravel:
Yes I would recommend them to anyone, the help I received when I was in Australia during the pandemic was most helpful. When my flights were cancelled the young lady that found us flights home was...

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MR BARRY WATSON
5 years ago
Date d'achat : 19/06/2020
Ce que MR BARRY WATSON a dit à propos de Austravel:
Simone Smith was outstanding, helped us rescedule our flights which again have been cancelled. One QUESTION, WHY ARE YOU SAYING WELCOME HOME WHEN WE ARE STILL in W.A. Please reply.
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MR ANTHONY TAYLOR
London
5 years ago
Date d'achat : 28/05/2020
Ce que MR ANTHONY TAYLOR a dit à propos de Austravel:
Good relationship with me even though I was in Australia at the time
Sorted my problem
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MR PAUL TAVINOR
5 years ago
Date d'achat : 24/04/2020
Ce que MR PAUL TAVINOR a dit à propos de Austravel:
Through these exceptional times they have stood by us and put our minds at rest Very proessional, i would fully recomend James Brown Exceptional service
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MR MICHAEL GOLDING
LINCOLN
5 years ago
Date d'achat : 12/04/2020
Ce que MR MICHAEL GOLDING a dit à propos de Austravel:
Our hero we will always use auss travel
we booked our flights to Tasmania in June and departed with Etihad airways in early feb we flew out with Etihad airways and arrives safely in late March we had an email ( in the spam file ) that...

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MR BRIAN SIMPSON
RAMSGATE KENT
5 years ago
Date d'achat : 11/04/2020
Ce que MR BRIAN SIMPSON a dit à propos de Austravel:
THE HOLIDAY WENT VERY WELL UNTIL THE NEXT LAST DAY WHEN OUR FLIGHT BACK TO UK WAS CANCELLED.YOUR STAFF WORKED VERY WELL TO GET US A FLIGHT BACK TO UK.BUT THE STRESS LEVEL DUE TO US HAVING TO FIND...

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MS JANE DENHAM
5 years ago
Date d'achat : 07/03/2020
Ce que MS JANE DENHAM a dit à propos de Austravel:
Great Service
We used Austravel for all our flights including internal connecting flights in New Zealand. Great information, realistic itinerary and every effort made to fit with our travel plans and budget. Good...

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Client de confiance
5 years ago
Date d'achat : 08/04/2020
Awful
Awful / left to sort everything myself
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Toni
Austravel
5 years ago
Hello, I'm sorry to hear you have been disappointed with Austravel's service on this occasion. If you would like us to investigate this further, please contact customer.relations@travelopia.com Kind regards, Alice Austravel
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Client de confiance
5 years ago
Date d'achat : 07/04/2020
Travelling to Australia 8 times in 10 years from broome to Hobart including the Perth to Melbourne via port Lincoln The nullabore They give me good advice and there for us when an airline pulled...

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MR ALLAN WILLIAMS
Mid Glamorgan
5 years ago
Date d'achat : 04/04/2020
Ce que MR ALLAN WILLIAMS a dit à propos de Austravel:
Could have provided a better service with the problems that is happening
I was contacted by email to inform me of changes to our flight. I telephoned your office and spoke to Matt who informed me that our flight was cancelled. The conversation went on to how we were to...

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Toni
Austravel
5 years ago
Hello, Thank you for your feedback, and I am sorry to hear that you have been dissatisfied with the service provided by Austravel on this occasion. It was also disappointing to learn you felt that there was a lack of help at this time. No doubt you will appreciate that this was a challenging and fast moving situation, which affected every area of the world and this significantly impacted on the workload of our dedicated Operations team due to the number of bookings they were handling and the many policy updates implemented by governments and airlines. If you have further information or wish to make a complaint then please contact our customer relations department at: customer.relations@travelopia.com and they can look into any issues you may raise. Kind regards, Alice Austravel
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À propos de Austravel
Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.
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À propos de Austravel
Austravel is the leading Australia and New Zealand specialist; we pride ourselves on our expertise, service and our passion for Australia and New Zealand holidays. You will find a wide selection of tours, hotels, cruises and transport, and with our Travel Designers on hand to help, we are sure that you will find everything you need for your Australia and New Zealand holiday in one place.