Alton Towers Holidays n’est plus un client actif de Feefo
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Trusted Customer
Vérifié par Feefo
Glos
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Simple Booking
Straight forward, easy and quick
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
nightmare! !
It took me 5 days to make the booking as the system wouldn't allow various things to be done. I must have spent over £10 on phone calls. Technical team were supposed to sort it but took 5 days before...
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Customer Care
Alton Towers Holidays
10 years ago
Hi there,
Thanks for getting in touch with us and rating our service.
I am very sorry to see you felt the need to rate us a double negative due to your booking experience. It certainly ins't common practise for it to be this difficult in booking up. Your booking experience is a time we would prefer you to enjoy with as little fuss as possible and get you exited for your upcoming visit.
There could be a number of reasons for this to happen but I will of course inform our web team to investigate and fix any issues as soon as possible.
We are very sorry for any inconvenience this has caused you and hope you and your family enjoy your time at the Alton Towers Resort.
Warm Regards,
Ben
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Partager
Client de confiance
Vérifié par Feefo
10 years ago
Great website great normal booking service terrible spa booking as days later still not sorted my spa booking
However booking service for the spa is terrible no one answers held in queue on hold for ages then give up
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Partager
TC
Trusted Customer
Vérifié par Feefo
South Wales
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Excellent service
Easy to use website. Clear to navigate.
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Gloucestershire
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Great service
Very helpful and friendly. Excellent customer service.
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Great service, the operator was very helpful.
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Midlands
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Booking Alton towers weekend
The lady I spoke to on the telephone was very happy and friendly and extremely helpful
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Liverpool
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Phone call rip off
Internet booking was good but did try ringing first. Rang 3 times could not get through & they charged me just under £10 each time but never knew til bill arrived!!!
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Booking site was easy to follow and straight forward. Lots of information and help if needed.
0
Partager
TC
Trusted Customer
Vérifié par Feefo
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
