Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur alpharooms | Avis sur le service client de https://www.feefo.com/reviews/alpharooms-com | Feefo

Afficher tous les 26,947 commentaires

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

We are very pleased thank you 😀

Hello. There was no hassle with quick prompt service. After our stay we can add more comments.

jessica

alpharooms

7 years ago

Hi Joseph,

Thanks so much for your amazing review and feedback.

We hope you enjoy your time away and, of course, look forward to hearing more about your stay from you!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

All ways use Alpharooms great company and very helpful A1

jessica

alpharooms

7 years ago

Hi Andrew,

Thanks a lot for your review and feedback.

We hope you have a lovely time away and thanks for your continuous custom with us!

Best wishes,

Alpharooms.com

Client de confiance

Vérifié par Feefo

7 years ago

Yes I would book again with alpharooms no problem went like a dream great guy you have Edmond was his name all booked no hitches before I knew it

jessica

alpharooms

7 years ago

Hello there,

Many thanks for your splendid review.

We're very happy to hear your feedback and that Edmond was able to assist you with the booking - we have forwarded your kind words to the agent.

We wish you a lovely time away!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Quite easy to book, Now just looking forward to my Holiday in March.

jessica

alpharooms

7 years ago

Hi William,

Thanks a lot for your brilliant review.

We're very glad to hear your feedback and wish you a great time away!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Very helpful

The guy was very helpful and tried his to sort me out

jessica

alpharooms

7 years ago

Hi Colin,

Many thanks for your great review and feedback.

We hope you enjoy your time away!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

Cardiff

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

Yet another good experience with Alpharooms

Alpharooms allowed me to book my accomodation for next Easter within a few minutes of me starting to look. The ease of searching and identification of appropriate apartments was very simple and...

Lire plus

jessica

alpharooms

7 years ago

Hi Haydn,

Thank you so much for your brilliant review.

We're very pleased to hear your feedback and wish you an amazing time away!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

What's the point?????

Honestly!!! What is the point of this survey?? Shouldn't this be done after I've actually seen the room?, been in the room? Yeah... 5 star for taking my money, you've done a great job.

jessica

alpharooms

7 years ago

Hi Paul,

Thank you for your review.

Your feedback is appreciated. It's perfectly understandable to ask the customer to leave a review when they visited a restaurant or a tourist destination, but a lot of businesses solicit customer reviews on their experience before their visit there - to gauge their experience with booking their visit, support they were offered, the level of service they were provided, etc.

This is why we do this: to measure our customers' satisfaction to ensure to provide the best possible service to all our customers, so we couldn't thank you enough for sharing your thoughts with us.

We do hope you enjoy your time away and look forward to hearing your feedback on your stay.

Best wishes,

Alpharooms.com

Trusted Customer

7 years ago

When someone visits a restaurant or a tourist destination its done, they have seen the restaurant, tasted the food, experienced the place. I'm afraid trying to compare me going to your website and not actually seeing or experiencing the hotel is in no way the same. So why would anyone solicit customer experience BEFORE their visit? Would you review a plumber before he has finished a job?Or a mechanic before he has fixed a car? No. So until I've actually been to the hotel how can, not only me but others, review anything about you until it's done? It seems a pointless exercise. Anyway, I too hope to enjoy my time away and I will give feedback on my return. Thanks.

jessica

alpharooms

7 years ago

Thanks for your response, Paul, we understand your point.

We'll be looking forward to your feedback upon your holiday.

Best regards,

Alpharooms.com

Client de confiance

Vérifié par Feefo

7 years ago

Fantastic quick and easy.

jessica

alpharooms

7 years ago

Hi there,

Wonderful review, thank you very much for posting your feedback!

We wish you an amazing time away!

Best wishes,

Alpharooms.com

Client de confiance

Vérifié par Feefo

7 years ago

Good booking

Phoned to complete order when struggling with card payment

jessica

alpharooms

7 years ago

Hello there,

Many thanks for your review.

We're sorry to hear you encountered some problems with booking online and have passed your comments across to the relevant team for review.

We wish you an amazing time away!

Best wishes,

Alpharooms.com

Trusted Customer

Vérifié par Feefo

7 years ago

Ce que Trusted Customer a dit à propos de alpharooms:

good value

It was good value for the apartment I wanted

jessica

alpharooms

7 years ago

Hi Maeve,

Thank you very much for your fantastic review and feedback!

We hope you have a great time away!

Best wishes,

Alpharooms.com

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alpharooms Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?