Allianz Assistance UK n’est plus un client actif de Feefo
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Client de confiance
Vérifié par Feefo
9 years ago
Great experience
Very helpful customer service rep.
0
Partager
MG
MANISHA GULATI,RAGHU GULATI,KAVYA GULATI
Vérifié par Feefo
9 years ago
Ce que MANISHA GULATI,RAGHU GULATI,KAVYA GULATI a dit à propos de Allianz Assistance UK:
good assistance on the phone. easy to buy on website after cancelling previ...
good assistance on the phone. easy to buy on website after cancelling previous policy.
0
Partager
Client de confiance
Vérifié par Feefo
9 years ago
Allianz Global Assistance UK服务极好
方便快捷性价比高
0
Partager
Client de confiance
Vérifié par Feefo
9 years ago
Nothing special, but does the job
It was fine, the usual amount of form filling and an undifferentiated experience that was slightly more expensive than my current provider, but with higher cover levels.
Ce que VICTOR GUSTAVO GONZALES CREVOISIER,IMOGEN KATRINA MASON,JAY MILAR GONZALES MASON,LUKE MATIAS GONZALES a dit à propos de Allianz Assistance UK:
Excellent service by Allianz Global Assistance UK
Excellent
0
Partager
Client de confiance
Vérifié par Feefo
9 years ago
Easy and quick
Painless as I needed open end cover while a relative was in hospital abroad and unable to fly.
Allianz was chosen as it as already linked to the flight and it needed sorting immediately.
0
Partager
ES
Emily Smyth
Vérifié par Feefo
9 years ago
Ce que Emily Smyth a dit à propos de Allianz Assistance UK:
Never Again
Terrible service. Staff did not know the prices or details of policies. Having had trouble with paying on website I phoned to pay. They took money then I looked at my account the next day and Allianz...
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Raymond
Allianz Assistance UK
9 years ago
Dear Emily,
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.
0
Partager
VG
Vanessa Graham
Vérifié par Feefo
Thetford Norfolk
9 years ago
Ce que Vanessa Graham a dit à propos de Allianz Assistance UK:
making renewals simpler
I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow...
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0
Partager
JB
john best
Vérifié par Feefo
9 years ago
Ce que john best a dit à propos de Allianz Assistance UK:
problem resolved
Con men....
charged my bank account twice .for one payment.
DO NOT TOUCH THIS COMPANY
Raymond
Allianz Assistance UK
9 years ago
Dear Mr. Best,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your negative experience with us.
Unfortunately, we had a technical problem on our website which meant that customers were restricted from viewing the final confirmation page. Those that refreshed the page and entered their payment details again meant that payment was taken in twice in error.
This error occurred on our website for only a few hours and we have since resolved this problem and have taken the appropriate steps to ensure it will not happen again.
We understand that the refund was undertaken by our customer service team, but should you have any questions, please feel free to contact us at your earliest convenience.
JB
john best
9 years ago
dispute resolved, alas didnt reply to my original emails to let me know they had a problem their side, poor customer relations
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Thank you for taking the time to leave your feedback.
We’re very sorry that you had a negative experience with us. At the time when you purchased your travel insurance, we did experience a technical problem with our website that has since been resolved – we’re sorry for the inconvenience this caused you.
I understand that a member of our travel team have recently contacted you? If you have any further questions, please do not hesitate to contact us.