AlertElectrical.com Commentaires

Dear John Thank you for your feedback. Having reviewed our system, we are unable to find any record of a call or email from you regarding technical issues with your system. Please be assured that our staff are fully trained to provide technical information and guidance to support the correct installation of the products we supply. We would only refer customers to Texecom directly if there is a fault with a unit, and that referral would be for the purpose of obtaining an RMA (Return Material Authorisation) number, not for general technical support. We appreciate all feedback and are committed to providing the best possible service. Should you require any further assistance, please do not hesitate to contact us directly so we can help you. Kind regards,

Dear Pjotrs Thank you for your feedback. I completely understand your frustration and appreciate you taking the time to share your concerns. I would like to explain that the reason we requested further information from you was purely due to the highly unusual nature of the issue you experienced. In all our time supplying this product, we have never encountered a problem relating to the manufacturing date, which is why we escalated this matter directly to Texecom for investigation. As part of this process, and to ensure complete transparency and product integrity, we have returned our entire batch of this product to the manufacturer for thorough testing and review. Texecom are currently working to identify the root cause of the issue and to prevent any future occurrences. As you are aware, we are currently awaiting a delivery of replacement stock, which is now in production. We completely understand the inconvenience this has caused, which is why we offered a refund as an alternative solution. However, we respect your decision to wait for the replacement unit. We genuinely appreciate your patience and understanding while we work through this unusual situation. Please be assured that as soon as the new stock arrives, we will prioritise getting your replacement unit to you without delay. If you have any further questions or concerns in the meantime, please don’t hesitate to contact us. Kind regards,