AHP Medical Supplies Ltd Commentaires

Dear Marian, Thank you for your feedback. We would like to clarify the timeline of your order. Your order was received on 08/06/2026 at 7:08 PM, which was outside our normal business hours. The order was therefore processed on 09/06/2026, and at that time we advised that delivery would take 5–6 working days or earlier. As promised, your order was dispatched on 15/06/2026, which was the 5th working day from the date the order was received. A shipping confirmation email containing your tracking number was also sent once the parcel was dispatched. We have reviewed our records and can see that the tracking email was successfully issued. https://prnt.sc/1NwtqcDxiQkY - Shipment Screenshot for your reference We understand that waiting for an important medical product can be frustrating, and we apologise for any concern caused while awaiting dispatch confirmation. However, we can confirm that the order was processed and dispatched within the timeframe originally advised. Kind regards, AHP Medicals Customer Support

Dear Customer, Thank you for your feedback. We are sorry to hear that the dressings arrived after they were needed. We understand the circumstances and would like to help resolve this for you. We have sent a returns label to your email address. If the products remain unopened, please return them to us using the enclosed label. Once the goods have been received back at our warehouse, we will arrange a full refund. Should you have any questions regarding the return, please feel free to contact us. Kind regards, AHP Medicals Customer Support

Dear Customer, Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your recent experience. We would like to clarify that your order was received and processed on 11/05/2026. As promised we have despatched your order within 5 to 6 working days , Despatched on 18/05/2026. The parcel was handed over to Royal Mail on 18/05/2026 and is currently in transit. The delay is due to the slow service of Royal Mail. According to the latest tracking update, delivery is expected today between 11:40 am and 2:40 pm: https://www.royalmail.com/track-your-item#/tracking-results/OE419751170GB We also ensured that all tracking and dispatch communications were sent to the contact details provided at the time of order. We understand delivery delays can be frustrating once a parcel is with the courier, and we appreciate your patience in this final stage of the process. If you still experience any issues after the expected delivery window, please contact us directly so we can assist promptly. Many Thanks,