Fast service and good products.looking forward to do my Christmas decorating!
Xmas Direct
XmasDirect
2 years ago
Hello Stefana,
Thank you for taking the time to leave us feedback. We are so please to hear you are happy with our service and the garland you received. If there's anything else we can assist you with in the future, please feel free to reach out.
Best wishes,
Christmas Direct
Super fast delivery, great quality as always would highly recommend
Xmas Direct
XmasDirect
2 years ago
Hello Sue,
Thank you for the positive review! We're delighted you're happy with the great quality, individual bagging, and super-fast delivery. If there's anything else we can do for you, feel free to let us know.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 07/11/2023
0
Partager
KB
karen bethell
Vérifié par Feefo
2 years ago
Ce que karen bethell a dit à propos de XmasDirect:
Quick and professional service and delivery of quality products.
Xmas Direct
XmasDirect
2 years ago
Hello Grahame,
Thank you for your wonderful review! We're thrilled to hear that you've experienced great service and found our products to stand the test of time. If there's anything more we can assist you with, please don't hesitate to let us know. We value your continued support.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 03/11/2023
0
Partager
JT
Jane Tresadern
Vérifié par Feefo
2 years ago
Ce que Jane Tresadern a dit à propos de XmasDirect:
Fast delivery, good product
Xmas Direct
XmasDirect
2 years ago
Hello Jane,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our delivery was fast, and you found the product to be good. Customer satisfaction is our priority, and we appreciate your positive review. If there's anything else we can do for you, please feel free to reach out.
Best wishes,
Christmas Direct
Very speedy deliver. Glad you still had these particular replacement bulbs in stock as I bought the original light set over 12 years ago. Thank you
Xmas Direct
XmasDirect
2 years ago
Hello Robert,
We're thrilled to have made you a happy customer! Thank you for your kind words. We're pleased that our speedy delivery met your expectations, and we're delighted to have the specific replacement bulbs you needed in stock, even after 12 years. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your continued support.
Best wishes,
Christmas Direct
Service was very prompt.
The Robins are super cute and a perfect size.
Xmas Direct
XmasDirect
2 years ago
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that our service was very prompt and that you are happy with the robins.
Best wishes,
Christmas Direct
PRODUCTS ARE NOTHING LIKE THEY ARE ON THE WEBSITE. AVOID.
DIFFERENT COLOUR, DIFFERENT SHAPE, QUALITY, DENSITY.
Displays good looking products on website then sends shoddy cheap imitations. Will be...
Lire plus
Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
We appreciate your feedback and the time you've taken to share it. As per our recent email exchange, the garland you received is indeed the same one you ordered. It's important to note that we are a small, family-run business that handles all our photography in-house. To keep shipping costs as low as possible for our customers, each garland is shipped flat-packed, requiring a bit of "fluffing" to achieve the appearance showcased in our photos. We do sell over 2000 units of this garland a year and have no issues with the quality of the garland and it still remains one of our best-selling garlands. We have also since refunded the garland to you in full upon receiving your return. Here is a link to YouTube video on how best to fluff your garland, using one of our own garlands and fluffed from start to finish on camera - https://www.youtube.com/watch?v=PFxaAzoEe9g.
Best wishes,
Christmas Direct
AB
andrew ballantyne
2 years ago
Well the pictures show themselves that no amount of fluffing will change the colour or go from zero density to looking like what it should on the website. Misleading and disingenuous. I will be taking action for the cost and time taken to return since you refused to help return an item you shouldn’t have sent. In addition, it was PayPal who refunded me!
Xmas Direct
XmasDirect
2 years ago
Hi Andrew,
We appreciate that you weren't pleased with the garland's colour. Foliage colour is a matter of personal preference, and when you reached out to us, we promptly approved your return, and it was our team that processed the refund through PayPal. We wish you all the best, and if you have any more questions or concerns, please don't hesitate to let us know.
Best wishes,
Christmas Direct
AB
andrew ballantyne
2 years ago
A “personal preference” is getting the same quality and colour of product you choose on the website, delivered to your door. Or is it a personal preference to expect this. The name of the product on the invoice was different to the product name on the website. The colour was different. The density was completely different and the overall feel and look of the product left anyone to believe it was two different products. If you are telling me it’s not, then I think you should look at your own honesty as ou are simply misleading customers with the product you are promoting and the product you are sending. A disgraceful way to make money at what should be a magical time. Disgusted.
Avis sur des produits
Date d'achat : 06/10/2023
1
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Ordering was straight forward, the lights arrived on time in adequate packaging and it didnot take long to have them on and adding what we wanted in colour and sparkle. All things being equal we have...
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Xmas Direct
XmasDirect
2 years ago
Hello,
Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your lights.
Best Wishes,
Christmas Direct
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
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Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
