XmasDirect Commentaires

Hello Gary Thank you for taking the time to leave us such a glowing review. We are so pleased to hear you are happy with the garland. Best wishes, Christmas Direct

Hello, Thank you for taking the time to leave us feedback. I am so pleased to hear you are happy with our service and speedy delivery. I hope you love your baubles. Best Wishes, Christmas Direct

Hello Adam, Thank you for reaching out, and we appreciate your feedback regarding the garlands you received. Upon reviewing your enquiry, it appears that the garland you received matches the one you ordered, and we can assure you that our photos are taken in-house to provide the most accurate representation possible. We regret any misunderstanding. Regarding your concerns about a possible return, we want to clarify that your initial email did not explicitly mention the desire for a return. Had it been communicated, we would have gladly provided guidance on the return process. We understand the importance of your satisfaction, and we're here to assist you further. If you have additional questions or if there's anything else we can do to address your concerns, please don't hesitate to contact us again. Best wishes, Christmas Direct

Hello, Thank you for taking the time to leave us such a glowing review. We are so pleased to hear you are happy with your lights. Best wishes, Christmas Direct

Hi Sydney, Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with our lights and service. Best wishes, Rachael

Hello, Thank you for taking the time to leave us feedback. We are so pleased to hear you are happy with your order. Best wishes, Christmas Direct

We are a small, family company and most of the team in my office (including myself) have tried our best with your order. Cara is an absolutely delightful and valuable member of our team who receives regular feedback on her gentle and unhurried manner. I am afraid that I do not accept that she ‘rushed’ you through placing your original order. Our customers are always given the time and guidance they need to choose what will work best. We are sorry that some items went out of stock during the few days between your orders, but as this is our busy season, stock changes daily. You returned the graphite baubles and asked that we send out some blue ones in their place. Having received the paperwork for this by email, you contacted us immediately by live chat. During the 40 minute live chat conversation, we offered several times to give you a full refund as you clearly were not happy with our service or the colours of the baubles. During the subsequent live chat this morning which was shared between Heidi and Fiona, we ended the conversation at the point where you felt it was appropriate to become unpleasant. We are delighted that you have found some baubles elsewhere which meet your expectations.

Hello Marion, Thank you for taking the time to share your feedback with us. I'm sorry to hear that the wreath didn't meet your expectations. Since we ship our wreaths flat packed to minimise shipping costs, they may need some fluffing upon arrival, especially with all the greenery and foliage. If you find the product unsatisfactory, you're welcome to return it to us, adhering to our return terms and conditions. Best wishes, Christmas Direct

Hello, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our website easy to use, the ordering process quick and simple, and the delivery fast. It's fantastic to know that the lights meet your expectations. If there's anything else we can assist you with in the future, please feel free to reach out. Best wishes, Christmas Direct

Hello, Thank you for your glowing review! We're delighted to hear that you found our product to be of excellent quality. If there's ever anything more we can do for you, please don't hesitate to let us know. Best wishes, Christmas Direct