Flowercard Commentaires

Dear P, Thank you so much for your kind recommendation. We are glad to hear that your order was delivered exactly as promised, and we hope our flowers and card brought a little bit of comfort to your friend and her family during such a difficult time. Thank you for choosing Flowercard to send your support. 🌸 Kind regards, Sophie 🌸

Dear S, We are delighted to hear that you found our process easy to navigate and enjoyed great service. It is wonderful to know your mum loved her flowers, too! We appreciate your support and look forward to helping you again in the future. 🌸 Kind regards, Sophie 🌸

Dear Claire, We are so glad to hear that you found the ordering process easy and enjoyed our wide selection. Most of all, we are delighted that your mum loves her flowers! Thank you for choosing Flowercard.🌸 Kind regards, Sophie 🌸

Dear Norma, Thank you for your feedback, and I am incredibly sorry for the week-long delay and the frustration it caused. Regarding your message, we have actually replied right away to offer the best possible solution. We have just resent that email to you now, so please check your main inbox as well as your spam or junk folder in case it landed there. We look forward to getting this sorted for you. 🌸 Kind regards, Sophie 🌸

Dear E, Thank you for your feedback, and I am incredibly sorry that your order arrived damaged. I can confirm that "Please handle with care" is printed clearly on our boxes, so I am deeply disappointed that Royal Mail forced the package into a narrow postbox and crushed the flowers. We want to make this right for you immediately. Please send an email to our team at cs@flowercard.co.uk with your order details and a photo of the damage so we can arrange the best possible solution. We will also be raising this directly with our courier partner.🌸 Kind regards, Sophie 🌸

Dear H, Thank you for sharing your feedback, and I am very sorry to hear that the delivery process caused some concern for your special day. We completely understand how important it is for gifts to arrive smoothly on a specific date. Please note that once an order is on its way, you can actually use the Royal Mail tracking link provided in your order confirmation email to update your delivery preferences, such as nominating a specific safe place or choosing a preferred neighbour to accept the package if no one is home. We want to ensure your future experiences are seamless, so if you ever need help with this, please feel free to reach out to us at cs@flowercard.co.uk. 🌸 Kind regards, Sophie 🌸

Dear M, We are so glad to hear that you found our ordering process easy, that delivery was quick, and that you felt the arrangement was beautiful and worth the money. We truly appreciate your support. 🌸 Kind regards, Sophie 🌸

Dear R, Thank you for the wonderful feedback! We are so glad to hear that you appreciated being constantly updated on the location of your order. Providing clear updates is very important to us, and we thank you for sharing your experience again. 🌸 Kind regards, Sophie 🌸

Dear Marion, Thank you for sharing your feedback. I have checked your order details and can see that your arrangement was dispatched on 6th June as requested, and delivered on the 7th. I am, however, very sorry to hear that the discount code you tried to use was not recognised by our system. We want to make sure this is sorted out for you right away; please feel free to send us an email at cs@flowercard.co.uk with your discount code and order details so our customer service team can look into the code and apply your discount manually. 🌸 Kind regards, Sophie 🌸