The person I spoke to about it on the phone before I sent my order was extremely helpful and went away to measure it for me and was able to give me accurate information about the fabric etc
Thank you for your comments. Our usual policy is to contact customers about any delays. It does appear that we missed the delay on this order. Pleae accept our apologies for any inconvenience.
Very helpful on the telephone and I only ordered one apron, however it has never arrived.
Direct Workwear
Direct Workwear
15 years ago
Sorry to hear that you have not received your apron. This is the first we have heard about this problem. Your order was sent out on the 19th November. I will track it with our courier, and let you know what has happened to it later today. If it has been lost in transit we will send a new apron out.
My only problem was that the website told me I had qualified for free delivery and then charged me for delivery. When I contacted them they told me that the amount was calculated pre VAT, and that...
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Direct Workwear
Direct Workwear
15 years ago
Thank you for providing valuble feedback. After our original phone call we removed the box from our website that said you qualified for free delivery, as it did not take into account the VAT. I have checked your account, and a credit was done on the 15th Nov for the carriage. It does not appear to have gone back onto your card though. I will contact you today to arrange this.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
