Yellow Shield Évaluations

Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience and that the situation caused frustration. When you contacted us to advise that you had refused delivery, we explained that we would first need to confirm this with our courier before issuing a refund. This is part of our standard process, as we need to verify that the item has been returned within the courier network. We would like to clarify that we did not request any photos or additional evidence from you, nor did we advise that you would need to cover any return costs. We also did not state that the item would require inspection prior to a refund being issued. As soon as confirmation of the refused delivery was received via tracking, your refund was processed in full on the same day. We take all customer feedback seriously and review our interactions to ensure our service standards are maintained. We are confident that the correct process was followed in this instance, however we are sorry that you felt dissatisfied with the experience.