Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Pure Collection Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Mauvais

Vérifiée par Feefo

9 months ago

Lovely sweater, great style, colour and very warm

Really speedy delivery. I got the sweater in time for Christmas, I was delighted!

WoolOvers CS

Pure Collection

9 months ago

Good Morning Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 23/12/2025

1

KA

Karn

Vérifiée par Feefo

GBR

9 months ago

Ce que Karn a dit à propos de Pure Collection:

Wrong item sent twice in a row. I've now given up.

Customer service staff were sympathetic to my dilemma but unable to explain why I keep being sent the wrong item, particularly as the item code (LAD9A) does not appear to exist. They thought it...

Lire plus

WoolOvers CS

Pure Collection

9 months ago

Dear Karn Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that you’ve received the wrong item more than once, especially as this was meant to be a Christmas gift. I completely understand how disappointing and frustrating this must be for you. Regarding the item code LAD9A, I appreciate you bringing this to our attention. It appears there may have been an internal coding issue, and I’ve escalated this to our product and inventory team for investigation. Your feedback is invaluable in helping us prevent similar errors in the future. As advised, we don’t want you to experience another incorrect delivery, so we recommend not placing a repeat order until we confirm the issue is resolved. . Thank you again for your patience and understanding. Kind regards, Jackie Customer Service Team

Sarah

Pure Collection

9 months ago

Good morning, Thank you for your feedback.We have received your return, upon checking this garment, as the item is ultra fine, there was another layer to unfold, which means the sizing is correct, the item was not unfolded correctly, you can place a new order if you wish, as the sizing is correct, you just need to unfold the item fully. Kind regards, Jason. Customer services.

Évaluations des produits

Sarah

Pure Collection

9 months ago

Good morning, Thank you for your feedback. We have received your return, upon checking this garment, as the item is ultra fine, there was another layer to unfold, which means the sizing is correct, the item was not unfolded correctly, you can place a new order if you wish, as the sizing is correct, you just need to unfold the item fully. Kind regards, Jason. Customer services.

Date de l'achat : 19/12/2025

0

Mauvais

Vérifiée par Feefo

9 months ago

Sophisticated Skirt.

Excellent. Easy, helpful ordering on line( I am often daunted by on line ordering ) and kept up to date on delivery.

WoolOvers CS

Pure Collection

9 months ago

Good Morning Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 22/12/2025

0

Mauvais

Vérifiée par Feefo

9 months ago

Not necessary always to leave a review.

N/A

WoolOvers CS

Pure Collection

9 months ago

Good Morning Thank you for your 5 star review. We really appreciate it and look forward to assisting you in the future Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 22/12/2025

0

MA

Mary

Vérifiée par Feefo

GBR

9 months ago

Ce que Mary a dit à propos de Pure Collection:

Quality delivered with excellent customer service

Fast and efficient.

WoolOvers CS

Pure Collection

9 months ago

Dear Mary We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders. Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 23/12/2025

0

Mauvais

Vérifiée par Feefo

9 months ago

A great gift and a perfect fit

A swift and smooth transaction from beginning to end. Much appreciated.

WoolOvers CS

Pure Collection

9 months ago

Good Afternoon We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders. Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 20/12/2025

0

Mauvais

Vérifiée par Feefo

9 months ago

Lilac high neck sweater

Delivery was quick and return acknowledged quickly

WoolOvers CS

Pure Collection

9 months ago

Good Afternoon We are incredibly grateful that you took the time to leave us a review. We are so pleased that you like our products and look forward to assisting you on any future orders. Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 23/12/2025

0

DI

Diane

Vérifiée par Feefo

GBR

9 months ago

Ce que Diane a dit à propos de Pure Collection:

Pretty Cashmere lace sweater

Delivery within given time, item well packaged.

WoolOvers CS

Pure Collection

9 months ago

Dear Diane We are so grateful for your review. Thank you for sharing your thoughts with us, I will pass your comments on and we look forward to assisting you in the future. Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 21/12/2025

0

ED

Edith

Vérifiée par Feefo

GBR

9 months ago

Ce que Edith a dit à propos de Pure Collection:

Good

WoolOvers CS

Pure Collection

9 months ago

Dear Edith We are so grateful for your review. Thank you for sharing your thoughts with us, I will pass your comments on and we look forward to assisting you in the future. Kind regards Jackie Customer Services

Évaluations des produits

Date de l'achat : 22/12/2025

0

HE

Helen

Vérifiée par Feefo

9 months ago

Ce que Helen a dit à propos de Pure Collection:

Trustworthy company but I find Evri worrying as a delivery company as they leave the parcel at the front door, ring the bell and leave. My daughter had her Pure delivery stolen from the front door...

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WoolOvers CS

Pure Collection

9 months ago

Dear Helen Thank you for your feedback. If you place an order by telephone, you can request delivery via Royal Mail. For orders placed online, the default courier is Evri. We appreciate you sharing your thoughts with us. I will make sure your comments are passed on, and we look forward to assisting you in the future. Kind regards, Jackie Customer Services

Évaluations des produits

Date de l'achat : 22/12/2025

0

Pure Collection Évaluations

Cashmere Blend Fairisle Crew SweaterPlus d'avis sur ce produitVoir le site Web du produitReally love this sweater. It’s a lovely colour and fit - also very warm.

Ultra Fine Cashmere ScarfPlus d'avis sur ce produitVoir le site Web du produitThis scarf is probably lovely but after having made 2 attempts to order one and each time being sent the wrong scarf ( a square one measuring 100x100cm with a code of LAD9A, not the LAD91 I ordered...Lire plus

Sequin SkirtPlus d'avis sur ce produitVoir le site Web du produitA simply beautiful skirt that fits and looks lovely on. A perfect colour too. I felt very confident when wearing at a New Years Eve party and had lots of compliments.

Milano Zip GiletPlus d'avis sur ce produitVoir le site Web du produitNo - sorry, but I am fed up with always being asked to leave a review.

Gassato Colour Block SweaterPlus d'avis sur ce produitVoir le site Web du produitA beautiful sweater in an unusual colour and design. Very comfortable to wear and looks both relaxed and elegant. Delighted.

Medium Gift BoxPlus d'avis sur ce produitVoir le site Web du produitNice box however i assumed that the item i purchased alongside it would have been inside it !!! I bought a christmas gift as well as the box, thinking it would be "gift wrapped" but it wasn't. This...Lire plus

Wool Cashmere V Neck Longline SweaterPlus d'avis sur ce produitVoir le site Web du produitThis was a christmas gift and the response to it was overwhelmingly positive !! The recipient loved everything about it, from the wonderful quality through to the colour and fit. You made a great...Lire plus

Gassato Colour Block SweaterPlus d'avis sur ce produitVoir le site Web du produitI love the muted colourway of this sweater, and the price had dropped. I ordered 2 sizes as sometimes I am an 8 with Pure and sometimes a 10. The 8 was the best fit but a little tight on the neck...Lire plus

Wool Cashmere Pearl And Lace SweaterPlus d'avis sur ce produitVoir le site Web du produitTrue to size, lovely soft sweater, pretty colour, good value as discounted. Delivered within timing given, one pearl did come off on first wear, but easily sewn back on. Lovely to wear.

Ribbed Cashmere SocksPlus d'avis sur ce produitVoir le site Web du produitCosy toes!

Belgrave Straight Leg JeanPlus d'avis sur ce produitVoir le site Web du produitNice material and comfortable fit although the waist was a little big. I will purchase a no show belt for them. They feel quite lightweight so I have not worn them yet but they should be very good...Lire plus

Velvet Drape Neck TopPlus d'avis sur ce produitVoir le site Web du produitLovely rich colour - more blue than teal. The draped neck is quite restrained and the cut simple but a good length. Worn a lot over the festive holidays and was admired.

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?