Volvo Car Insurance n'est plus un client actif de Feefo
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PA
Paul
Vérifiée par Feefo
8 years ago
Ce que Paul a dit à propos de Volvo Car Insurance:
Well managed. The only issue was the courtesy car was not collected on the day that my vehicle was returned. No real issue but did not seemed to be as sync'd up as when my car was pick up initially...
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Donna O
Volvo Car Insurance
8 years ago
Dear Paul,
Many thanks for your feedback. With regards to the return of the hire car, we do normally try to ensure that the return of our customer's vehicle coincides with the collection of the hire car, however sometimes due to driver/collection availability we cannot always fulfil this, so we sincerely apologise for any inconvenience this has caused you.
Kind regards
Donna
0
Partager
Mauvais
Vérifiée par Feefo
8 years ago
A very rapid response and well managed process: no delays or need to chase.
Anwen L
Volvo Car Insurance
8 years ago
Thank you for your wonderful review. We're thrilled to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.
0
Partager
AL
Alan
Vérifiée par Feefo
8 years ago
Ce que Alan a dit à propos de Volvo Car Insurance:
yes
0
Partager
KE
Kellie
Vérifiée par Feefo
8 years ago
Ce que Kellie a dit à propos de Volvo Car Insurance:
Expected more
The initial first stages of my claim were handled efficently, with waits only due to the third party. The service I recieved during this time was excellent. However, this quickly went downhill as...
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Anwen L
Volvo Car Insurance
8 years ago
Thank you for your feedback. We’re sorry to hear that your experience with us did not reflect the normal standard of practice we provide to our valued Volvo Car Insurance customers. We’re pleased our complaints team responded to you promptly to handle the issues you faced. We will pass your comments onto our technical team, who visit and audit our approved repair centres, so that this doesn’t happen again. We take feedback very seriously as we’re always looking for ways to improve our service.
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Partager
Mauvais
Vérifiée par Feefo
8 years ago
Good Organisation
Prompt service, helpful telephone staff and they kept in touch during the time the repairs were carried out.
The body shop was 55miles from my home but the other side of that coin is the excellent...
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Anwen L
Volvo Car Insurance
8 years ago
Thank you for taking the time to review your experience with us. We’re delighted to hear how pleased you were with the excellent service you received. If there is anything we can help with further, please do not hesitate to ask.
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Partager
RO
Roderick
Vérifiée par Feefo
8 years ago
Ce que Roderick a dit à propos de Volvo Car Insurance:
Initial response to notification of accident was prompt including recovery of vehicle and delivery to repairer. Forms to complete sent to me promptly, however when returned by e mail I did not get...
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Anwen L
Volvo Car Insurance
8 years ago
Thank you for taking the time to review your experience with Volvo Car Insurance. Please accept our apologies for not communicating throughout the entire process. We immediately notified your file handler and I believe they have now been in touch to update you. Please be assured we will follow this up and keep you informed. We value your comments as we continually look for ways to improve our service.
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Partager
ME
Merfyn
Vérifiée par Feefo
Gwynedd North Wales
8 years ago
Ce que Merfyn a dit à propos de Volvo Car Insurance:
Excelent service-once established blame everything went like clockwork.Very pleased thank you very much.
Anwen L
Volvo Car Insurance
8 years ago
Thank you for your 5-star review. We’re very pleased to hear that you were so happy with the service you received. If we can help further, please don’t hesitate to ask.
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Partager
JO
John
Vérifiée par Feefo
Sandiway
8 years ago
Ce que John a dit à propos de Volvo Car Insurance:
Reporting the claim couldn't have been much simpler
Generally everything went straight-forwardly, but there was some confusion at first as to how the claim was to be handled as my wife was the middle car of a 3 car shunt. Also we were told we would...
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Anwen L
Volvo Car Insurance
8 years ago
Many thanks for taking the time to review your experience with us. Please accept our apologies for the confusion, we have looked into this and following a conversation with our underwriters we were able to resolve the issue and provide you with a hire car. We’re glad that this didn’t affect your overall experience of Volvo Car Insurance. If there is anything else we can help with please don’t hesitate to ask.
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Partager
Mauvais
Vérifiée par Feefo
8 years ago
Quickly handled and excellent repair and curtesy car arrangements
Quickly handled and excellent repairs plus good courtesy car services
Anwen L
Volvo Car Insurance
8 years ago
Thank you very much for your 5-star review. We're thrilled to hear how pleased you were with the service you received. Let us know if here is anything else we can help you with.
0
Partager
AN
Ann
Vérifiée par Feefo
Driffield
8 years ago
Ce que Ann a dit à propos de Volvo Car Insurance:
I hit a very low wall as I pulled out of a drive, it was below sensor level, and damaged my bumper. I went straight to my dealer who confirmed my own thought, I required a new bumper. When I returned...
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Anwen L
Volvo Car Insurance
8 years ago
Thank you very much for your wonderful review. We're delighted to hear how pleased you were with the 5-star service you received and that the entire process was straight forward and efficient for you. Let us know if here is anything else we can help you with.
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Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
