Muddy Paws Évaluations

Dear Ms MoranWe are sorry to receive these comments and your review regarding the involvement of Premium Credit Ltd who collect our monthly instalments. Whilst we appreciate your comments regarding this matter, we have endeavoured to explain the purpose of their role and the requirement to sign the credit agreement. Your comments have been taken on board and will be considered when changes are applied to the customer application journey. You may be pleased to note that we have already made changes to the emails that are sent out to customers regarding their policies, and these now do include the name of each pet in the subject heading of the email.Kind regardsVetsMediCover

Thank you for our 5* review. We are very happy to hear that we were easy to contact and that your claim was dealt with quickly and efficiently. We hope your Pet has made a good recovery, kind regards VetsMediCover

Good morning Miss SimpkinWe are very sorry to read this review and totally understand your disappointment with this situation. Unfortunately, our system incorrectly stated an annual premium that did not match the monthly instalments and it is the annual premium that Premium Credit Ltd set up the credit agreement from.We did refer this to IT for further investigation, and I note that the customer advisor you spoke with did rectify the problem for you as soon as you contacted us. Your annual premium was adjusted with Premium Credit Ltd and your remaining instalments payable reduced further so that the overall collected premium will still be correct at the end of the policy period.Once again, please accept our sincere apologies for this error and I trust that the matter has now been resolved for you. If you should wish to discuss this further, then please do not hesitate to contact the customer service team.Kind regardsVetsMediCover

Thank you for our 5* review. We are very happy to hear we offer great service and are also delighted that you have mentioned our First Vet service, a great extra support for our Policy Holders. We do hope you do not need to contact us too soon as this means your Pet is fit and well, please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review, we like to hear we are friendly and helpful. Kind regards VetsMediCover

Thank you for our 5* review. We are delighted to hear you would recommend us, thank you. Please do not hesitate to contact the Admin Team if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review. It is always good to hear we offer efficient service and are helpful and offer explanations where required. if we can be of any assistance in future, please call the Admin Team on 0121 308 8685, kind regards VetsMediCover

Thank you for our 5* review. We are very happy to hear we offer value for money alongside a professional service. We hope you do not need us too soon, but please call the Admin Team on 0121 308 8685 if any assistance is required in future, kind regards VetsMediCover

Thank you for our 4* review. We are very happy to hear you are pleased with our service. We hope you do not need us too soon as this means your Pet is fit and well but if we can be of any assistance please do not hesitate to call, kind regards, VetsMediCover

Thank you for our 5* review. We are delighted to hear our service went above and beyond expectations. We do hope you do not need us too soon, but please do contact us if we can be of any further assistance, kind regards VetsMediCover