Tikkurila UK Évaluations

Thank you so much for your kind words and for taking the time to leave a 5-star review! We’re really glad to hear you had such a positive experience. Your support means a lot to us, and we look forward to welcoming you again soon.

Thank you for your review of your delivery!

Thank you for your 5-star review, happy to hear that you were impressed with your delivery :)

Hello Tom We’re sorry to see this feedback, but it’s important to clarify the situation. Both shipments were dispatched promptly from our side. The first was redirected to a collection point after a failed delivery attempt and was not collected, so it has been returned as unclaimed. The second shipment was also sent out without delay, however the courier was unable to successfully locate the address despite multiple attempts and notes requesting additional delivery details. As advised throughout, we rely on a third-party courier for delivery and have limited control once goods are in transit. We made every effort to assist by relaying information and suggesting alternative delivery options to help complete the order. As the items are custom-made to order, replacements or refunds can only be processed once the original goods are returned to us. This process was clearly communicated at each stage. We appreciate the frustration caused by the courier issues, however the orders themselves were handled and dispatched correctly from our side.

Hi Annette, I’m sorry to hear you feel this way about your experience. I’ve reviewed the email exchange between yourself and my colleague, James. As outlined in those messages, James advised that we didn’t have anything suitable for the natural stone around your fireplace. The sample was ordered prior to this advice being given. As the product was tinted specifically to your order and had already been processed and dispatched, we’re unfortunately unable to cancel or refund it. We do understand this may be disappointing, however this is in line with our policy for custom-coloured products. We always aim to be as clear and helpful as possible, and I’m sorry this hasn’t come across in your experience.

Thank you for the brilliant review! We're so glad to hear you found the ordering process easy and that everything arrived on time and well packaged. We really appreciate your support and hope you enjoy using the paint!

Thank you for such a fantastic review! We're really pleased to hear you've been using Tikkurila for your furniture projects and that you're happy with the colour matches. It's great to know you’ve found our service quick and hassle-free too—that’s exactly what we aim for. We really appreciate your kind words and support, and look forward to helping with your next project!

Thank you so much for your lovely 5-star review! We're really pleased to hear your order arrived promptly and that you're happy with the service. We appreciate your support and hope to hear from you again soon!

Thank you so much for your 5* review! We really appreciate it