Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Cruise Megastore /Travel Megastore Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 2,186 commentaires

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Nicola was amazing , did everything on time and with a friendly nature

Karen King

Cruise Megastore /Travel Megastore

7 years ago

We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!

Trusted Customer

7 years ago

Sorry it was Isabella who looked after me Brilliantly

Date de l'achat : 20/03/2019

Mauvais

7 years ago

They were very helpful and pleasant to deal with. However we have since had a number of phone calls so they could "touch base"with us. This is a tad annoying.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

We are always looking at how we can better assist our members, so we thank you for your feedback.

Date de l'achat : 22/03/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

i dont give 5 *

there good

Karen King

Cruise Megastore /Travel Megastore

7 years ago

We appreciate you taking the time to provide us feedback, thank you.

Date de l'achat : 22/03/2019

Trusted Customer

Baldivis

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Great service

Very helpful and great service

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thanks Silvia for posting your feedback

Date de l'achat : 07/03/2019

Mauvais

7 years ago

1st booking with them (by accident); initially unhappy but issues resolved.

I thought I was calling a different cruise company that I regularly deal with. When I asked to speak with my regular consultant, I was told he didn't work in that department (in truth, he doesn't...

Lire plus

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank for your response, we appreciate your feedback and we will be in touch to further respond to your comments.

Mauvais

7 years ago

UPDATE: To my great surpise, following my earlier feedback as part of this review process I was contacted by the agent's supervisor, Reeshah, and she advised me she would take over my booking with my permission. What a breath of fresh air! Reeshah has kept me informed and has worked hard to resolve my issues. I appreciate good service and it's likely I will use her again. Thank you for having an effective review process in place.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank you for posting your updated feedback. We love to hear from our valued members and their experiences and we are pleased to know that you are happy with your experience and the service received from Reeshah. We look forward to serving you again.

Date de l'achat : 08/02/2019

Mauvais

7 years ago

Finally a very efficient experienced person handles two bookings for us Sharon is a legend ...the company are fortunate to have her .....Thank you

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank you for your feedback, we appreciate your time and will certainly let Sharon know of your comments. We look forward to booking you again in the future

Date de l'achat : 22/03/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Great customer service

Yes I would, Mark was a pleasure to deal with.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank you for your feedback, we appreciate your time.

Date de l'achat : 22/03/2019

Mauvais

7 years ago

Excellent service with helping us book our first cruise with P & O.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!

Date de l'achat : 22/03/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

The customer service was absolutely appalling. They sent the incorrect itinerary 4x but took payment immediately. Errors all through our itinerary. we were also sent other peoples itinerary - A huge...

Lire plus

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thanks for sharing your feedback; we truly welcome all responses so we can better understand how we can create a more positive experience for our members. We will be in touch soon.

Date de l'achat : 08/03/2019

Trusted Customer

Sydney

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Excellent Customer Services

The Consultant knew about the deals, offered the best one and also followed through.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

We are pleased to know that you are happy with your experience and the service received. And we thank you for taking the time to leave your review.

Date de l'achat : 21/03/2019

Vous n'avez pas reçu d'invitation pour un avis?

Pourquoi faire confiance aux avis de Feefo?

En savoir plus sur Feefo

Cruise Megastore /Travel Megastore Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?