Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Cruise Megastore /Travel Megastore Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Trusted Customer

Vérifiée par Feefo

Caloundra

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Excellent customer service

Consultant Francis was excellent. Information was accurate and he did everything possible to help us. He always followed up when he could not answer immediately.

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date de l'achat : 07/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

Fantastic price, excellent service and very easy to book.

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We are so happy that we could help you and we thank you for leaving such a great review!

Date de l'achat : 24/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

We haven't been on our cruise yet, looking forward to going.

Nicole , our cruise director was so helpful

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date de l'achat : 15/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

Had trouble with operator who wasn’t fully conversant with English!

Get proper English speaking telephone staff!

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We appreciate your feedback about your recent call. We can certainly understand your frustration. Our team members have been trained in effective communication techniques so that they may assist every customer create the holiday of their dreams. If you would provide us with a little more information about your call, so that we can provide additional training where needed, we would appreciate it - please email us on info@cruisemegastore.com.au.

Date de l'achat : 23/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Good website, very user friendly.

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to leave a great review.

Date de l'achat : 08/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Staff member was super helpful

We had a miscommunication to start with but Isabella Clarke was more than helpful and got it sorted quickly.with staff and service like that I'd be more than happy to encourage ppl to book through...

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Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date de l'achat : 22/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Would like some feedback

We emailed Louisa with several questions but to date she has not replied.

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We are sorry to hear that your expectations have not been met. Please be assured we will be in contact you shortly.

Date de l'achat : 20/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Good service

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to leave your review!

Date de l'achat : 22/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

Very hard to communicate with

Offer online changes when trying to book

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We are sorry to hear about this, please be assured we will contact you shortly to discuss this further.

Date de l'achat : 22/01/2020

Trusted Customer

Vérifiée par Feefo

6 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Very satisfied

Very clear and understandable service

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your time, we are excited to help you with future bookings!

Date de l'achat : 03/01/2020

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Cruise Megastore /Travel Megastore Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?