Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Cruise Megastore /Travel Megastore Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 2,184 commentaires

Mauvais

Vérifiée par Feefo

6 years ago

I just felt that they were all nice and answered questions till I payed and booked then when I had a problem with self check in could not get any clear answer said they would call me back but haven’t...

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Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We are so sorry to hear about your experience and can assure you this is an uncommon instance. We will contact you shortly to make sure that everything is finalised for you.

Date de l'achat : 29/01/2020

Deborah Atkinson

Vérifiée par Feefo

Maaroom

6 years ago

Ce que Deborah Atkinson a dit à propos de Cruise Megastore /Travel Megastore:

Very disappointed in the whole process

Listen to what people are wanting and not just rushing to get a sale. Had th phone numerous times for an invoice to validate my cruise booking, and various other things

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We apologise you feel like this and we would like to take the time to hear your concerns. We will be in touch with you shortly.

Date de l'achat : 29/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

Very clear

Darren Sharman was just fantastic, prompt with his call back and just a lovely manner.

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Date de l'achat : 12/02/2020

Anne Stratton

Vérifiée par Feefo

Brisbane

6 years ago

Ce que Anne Stratton a dit à propos de Cruise Megastore /Travel Megastore:

After booking a back to back cruise, I contacted our sales representative to contact Carnival re staying in the same cabin for both cruises. He was going to call me back twice and I still haven't...

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Company Representative

Cruise Megastore /Travel Megastore

6 years ago

We are so sorry to hear that this is the experience you have received and can assure you this is not the feeling we aim to leave our members with. We will have the right agent contact you shortly to discuss this further.

Date de l'achat : 28/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

Very helpful looking forward to my cruise

Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your time, we are excited to help you with future bookings!

Date de l'achat : 28/01/2020

Mauvais

Vérifiée par Feefo

6 years ago

It was an absolute pleasure to deal with Nicole Hodgkinson. I have never been on a cruise before and she had both endless patience and advice with the bookings. I couldn’t rate my experience higher...

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Company Representative

Cruise Megastore /Travel Megastore

6 years ago

Ensuring that our members have a positive experience right from the beginning is our top priority and we are glad to see you are happy! We will certainly let Nicole know of your comments and we can’t wait to help you book your next holiday!

Date de l'achat : 07/02/2020

Gayle Stevens

Vérifiée par Feefo

Brisbane

6 years ago

Ce que Gayle Stevens a dit à propos de Cruise Megastore /Travel Megastore:

Aeron was terrific. So patient and polite. We went from one room to two ro

Aeron was terrific. So patient and polite every time I spoke to him. We went from one room to two to now booking 8 rooms.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Date de l'achat : 09/02/2020

Karyl Stratton

Vérifiée par Feefo

6 years ago

Ce que Karyl Stratton a dit à propos de Cruise Megastore /Travel Megastore:

Great customer service

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks for taking the time to share.

Date de l'achat : 08/02/2020

Mauvais

Vérifiée par Feefo

6 years ago

Booking is easy

My consultant was excellent - communicative, helpful and accommodating without being pushy at all. I will definitely use Cruise Megastore again.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

How fantastic! We can’t wait until you return so we can help you with another great adventure. We appreciate the time you’ve taken to leave a review.

Date de l'achat : 06/02/2020

Melissa Shaw

Vérifiée par Feefo

6 years ago

Ce que Melissa Shaw a dit à propos de Cruise Megastore /Travel Megastore:

Good customer service

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks for taking the time to share.

Date de l'achat : 06/02/2020

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Cruise Megastore /Travel Megastore Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?