Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Cruise Megastore /Travel Megastore Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

Vérifiée par Feefo

6 years ago

Good more information required regarding ships status Re: virus

Good price for cruise. More info required Re: cruise status amid virus concerns

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to leave your review. We are closely monitoring the situation and will endeavour to keep you updated along the way!

Date de l'achat : 03/03/2020

Stephen Boshier

Vérifiée par Feefo

Melbourne

6 years ago

Ce que Stephen Boshier a dit à propos de Cruise Megastore /Travel Megastore:

Very poor customer service - I wish I had booked directly with P&O instead

I purchased a cruise via with Cruse Megastore in February and on receipt of my booking details noticed it didn't include a P&O credit I was expecting. Having sent them 2 email with no response, I...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

I’m sorry you feel we have not met your expectations and we would appreciate the opportunity to remedy this. We will be in contact with you shortly to respond to your comments.

Stephen Boshier

6 years ago

Following my feedback above, I did receive a phone call the next day from my booking consultant. She claimed to have tried to call me on the 28th Feb, but didn't bother to leave a message. On checking my phone log, there were no missed calls from her. When I asked if her supervisor had checked the original call transcript, she said they had. I again asked her to have her supervisor phone me which she said would happen. A week has since passed by and I haven't heard back from her supervisor Mark. I feel really let down by the promises being made that they don't follow through on. Surely the business would wanting to be retain customers rather than driving them away. ,

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for providing further feedback. We are looking into this and will have a supervisor contact you shortly.

Date de l'achat : 22/02/2020

SYLVIA and JIM ORMESHER

Vérifiée par Feefo

6 years ago

Ce que SYLVIA and JIM ORMESHER a dit à propos de Cruise Megastore /Travel Megastore:

no communication so cruise cancelled

by answering emails and returning calls

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We have experienced a very high number of calls at this time which has resulted in slight delay. We would like the opportunity to turn this around & will be in touch shortly.

SYLVIA and JIM ORMESHER

6 years ago

the phone contact was not happening so we hope to hear from Karen on Monday

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We can see that there has been attempts to contact you. We will call you again shortly.

Date de l'achat : 13/03/2020

Cheryl Christensen

Vérifiée par Feefo

6 years ago

Ce que Cheryl Christensen a dit à propos de Cruise Megastore /Travel Megastore:

Took forever to email upgrade information. Wouldn't answer phone and when we got through no-one was in office to answer queries.One person we spoke to was Jimmy, he was marvellous.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We apologise you feel like this and we would like to take the time to hear your concerns. We will be in touch with you shortly.

Date de l'achat : 28/02/2020

Mauvais

Vérifiée par Feefo

6 years ago

They couldn't keep their promise. In their booking confirmation email they didn't show me my cruise cancellation credit with Carnival Splendor cruise. The officer that I have dealt with have charged...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further and we will be in touch with you shortly.

Date de l'achat : 13/03/2020

William Ballard

Vérifiée par Feefo

6 years ago

Ce que William Ballard a dit à propos de Cruise Megastore /Travel Megastore:

the cruise was cancelled as was everyones we have had one call from you but it was only trying to sell us the bouns deals that you have been offering still nothing about our cancelled cruise or what...

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Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your review, we are so sorry to keep you waiting. Due to the high volume of inquiries we have had in regards to our members upcoming travel plans we are experiencing a delay. Please be assured that we will be in touch with you to discuss your options & we appreciate your patience at this time.

Date de l'achat : 28/02/2020

Ruth Alexander

Vérifiée par Feefo

Calista WA

6 years ago

Ce que Ruth Alexander a dit à propos de Cruise Megastore /Travel Megastore:

Speedy and efficient service.

Speedy and efficient service. My booking was finalised within half an hour of me receiving an SMS with an offer I could not refuse!

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!

Date de l'achat : 28/02/2020

Mauvais

Vérifiée par Feefo

6 years ago

Good service

Good service and follow up. Will definitely recommend to others.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your time, we are excited to help you with future bookings!

Date de l'achat : 27/02/2020

Mauvais

Vérifiée par Feefo

6 years ago

Wonderful prompt service, very friendly and great prices plus price beat guarantee!

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We love to see when our members are happy and enjoying using our services! I’ll be sure to pass on the positive review.

Date de l'achat : 27/02/2020

Anna Wareham

Vérifiée par Feefo

Sydney

6 years ago

Ce que Anna Wareham a dit à propos de Cruise Megastore /Travel Megastore:

Louisa Canning was efficient, not pushy and called when she said she was going to call. Found a great deal for us. Thanks Louisa!

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We are so pleased to hear that you are happy with your experience! Louise will be happy to hear of your positive feedback as well.

Date de l'achat : 12/03/2020

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Cruise Megastore /Travel Megastore Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?