Well organised and delivered almost all experiences promised. We really got a feel for the 2 countries with this itinerary. All Japan hotels were good although 3 days in Kanazawa was probably too...
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Chloe
Tomato Travel
6 years ago
Thank you for your positive review, and it's gratifying to know you would recommend Tomato Travel! In regards to your comments regarding the South Korea part of your holiday and your hotel in Kanazawa, please be advised that we will take these comments into consideration and use them to improve our tours for future travellers. We can only strive to improve with helpful feedback from guests such as yourself! Thank you again for taking the time to let us know your thoughts about your recent trip.
Absolutely First class service from start to finish.
The Tour guide, Keiko, was delightful and gave us 110 percent.
The booking of this tour was made painless by the Sydney office.
Our tour was...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Peter! We are so happy to hear that you were happy with your tour and the level of service provided by our staff in Australia and Japan. We hope to see you again on a Tomato Travel tour. Have a wonderful day.
Évaluations des produits
Chloe
Tomato Travel
6 years ago
Thank you so much for your positive feedback, Peter. A lot of thought and effort goes into planning our itineraries, and our tour guides are one of our most valuable assets. We're happy to hear that you enjoyed your Tomato Travel tour!
Date de l'achat : 15/11/2019
0
Partager
HI
Hilary
Vérifiée par Feefo
6 years ago
Ce que Hilary a dit à propos de Tomato Travel:
Service was ok. We were bewildered with the flight through Melbourne from Adelaide it made our trip unnecessarily longer than it needed to be.
On our return journey we were supposed to be picked up...
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Chloe
Tomato Travel
6 years ago
Thank you for taking the time to let us know about your recent experiences, Hilary. In regards to your flights, we understand that the reason your outbound flight went through Melbourne is because of a schedule change on Singapore Airline's part. Although we understand that this was less than ideal, this was Singapore's decision and ultimately out of our control. We apologise that your transfer was not correctly booked, but we do understand that your tour guide assisted in arranging alternative transport for you to ensure you did not miss your flight home. In regards to your other comments about dinner, we will take these into consideration and use them to improve our products for future travellers. Thank you again for taking the time to provide us with this feedback.
We were disappointed by your accommodation choices in Japan. We found the hotels chosen to be poorly situated in the cities, the rooms were not acceptable to international travellers and the...
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Chloe
Tomato Travel
6 years ago
Thank you for your feedback, Christina. We appreciate you taking the time out to let us know your thoughts. We always strive to provide our guests with a high level of customer service, and we wish to have this goal reflected in our choice of hotel partners. We will take all of your feedback on board and use this to improve our tours for future guests. Thank you again.
The tour guidesdid a great job and we had a wonderful experience on our tour of Japan. The office staff in Australia were very helpful. There was only one minor problem with our transfers to Haneda...
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Chloe
Tomato Travel
6 years ago
Thank you for your positive review! We're glad to hear that you were happy with the services provided by our Australia and Japan teams.
Évaluations des produits
Chloe
Tomato Travel
6 years ago
Thank you for your review! We're glad to hear that the inclement weather did nothing to dampen your spirits or your enjoyment of the tour.
From day one the everyone working at Tomato Travel were so helpful, knowledgeable, and friendly. It was an excellent tour with so many sights to see. Food was great as was the accommodation every...
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Chloe
Tomato Travel
6 years ago
Thank you so much for your positive review, Julie! We really appreciate you taking the time to let us know about your recent holiday, and that you enjoyed the food and the sightseeing inclusions. We hope to see you again on a Tomato Travel tour!
Évaluations des produits
Chloe
Tomato Travel
6 years ago
Thank you for your positive review, Julie. We agree with you - Hiroshima is an absolutely beautiful city, and we're happy to hear that you enjoyed your time here, and that you were pleased with the services provided by your guides.
When booking I was made to understand that this tour would see Japan in full Autum colour. This was one of our main reason for the tour. However it turned out that we were a few weeks too early....
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Chloe
Tomato Travel
6 years ago
Thank you for taking the time to provide us with this feedback, Trevor. All of our peak season dates are chosen based on historical evidence, and this information is readily available on our website. All peak season dates also incur a seasonal surcharge. However, we understand that the date you were booked on was not one of our peak season departure dates. While we understand that you were disappointed not to see autumn leaves during your time in Japan, the date you were booked on was not a peak season departure date.
Thank you for taking the time to let us know your thoughts, and we are happy to hear that you enjoyed your tour otherwise.
Évaluations des produits
Chloe
Tomato Travel
6 years ago
Thank you for providing this feedback, Trevor. However, the date you were booked on was not a peak season autumn colours date and was not advertised as such on our website.
Date de l'achat : 07/10/2019
0
Partager
JE
Jennifer
Vérifiée par Feefo
Yamba
6 years ago
Ce que Jennifer a dit à propos de Tomato Travel:
Ease of communication and response to queries. Nothing was a problem.
Chloe
Tomato Travel
6 years ago
Thank you very much for your positive feedback, Jennifer!
Évaluations des produits
Chloe
Tomato Travel
6 years ago
Thank you so much for taking the time to provide us with such positive feedback, Jennifer! We are truly happy to hear how much you enjoyed your tour, and the services provided by your tour guide. We hope to see you again on a Tomato Travel tour!
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
