Thompson & Morgan Évaluations

Thank you for taking the time to leave your review. We're pleased to hear that your plants arrived looking healthy. Waiting until the weather is a little cooler before planting is a sensible approach, and we hope they establish well and thrive in your garden. Kind regards, Hannah Thompson & Morgan

We're very sorry to hear about your experience. We understand how disappointing it must have been to receive a plant that was dead on arrival, followed by a replacement that was also unsuccessful, and then to find that a further replacement was unavailable. We're also sorry to hear that another of your plants is not looking very healthy. We're pleased to hear that our customer service team provided excellent support, and we appreciate you taking the time to recognise their efforts. Your feedback regarding the quality of the plants has also been noted and will be shared with the relevant teams as we continue to improve our products. Kind regards, Hannah Thompson & Morgan

Robin, thank you for your feedback. We appreciate you taking the time to share your rating with us and hope your experience with Thompson & Morgan continues to be a positive one. Kind regards, Hannah Thompson & Morgan

Robin, thank you for your feedback. We appreciate you taking the time to share your rating with us and hope your experience with Thompson & Morgan continues to be a positive one. Kind regards, Hannah Thompson & Morgan

Thank you for your review. We were very sorry to read the extent of your disappointment and to hear that your recent experiences had left you feeling this way. We understood how frustrating it must have been when orders did not arrive as expected, particularly when you had made plans around planting and caring for your garden. We were sorry to learn of the issues you had experienced with cancellations, communication, deliveries and offers. We appreciated you taking the time to provide such detailed feedback, as it highlighted a number of areas where we needed to review our processes and improve the customer experience. We were also sorry that you felt your previous correspondence had not received the response it deserved. We valued all customer feedback, including when it was difficult to hear, as it helped us understand where we had fallen short. Kind regards, Justine T&M Customer Care

We're sorry to hear that the cold frame required more work than you expected before it was ready to use. We appreciate you taking the time to provide such detailed and constructive feedback, particularly regarding the door, shelves, stability and overall design. We're pleased that you've now been able to get it fit for purpose, and we'll certainly take your comments on board. Kind regards, Hannah Thompson & Morgan

We're sorry to hear about the difficulties you've experienced when watering your hanging baskets. We understand how frustrating it must be to have to repeatedly take them down and soak them, particularly when you're trying to give the plants the care they need. We're pleased that you found the baskets well packaged, but we appreciate that this does not make up for the inconvenience you've experienced with watering them. Thank you for taking the time to provide such detailed feedback, which we will take on board. Kind regards, Hannah Thompson & Morgan

We're pleased to hear that your plants recovered with a little extra care following the recent heatwaves. We understand how challenging periods of extreme heat can be for plants, and we're glad that you were happy with the prompt attention from our customer service team. Thank you for taking the time to share your experience. Kind regards, Hannah Thompson & Morgan