very good and prompt service but was disapointed that they did not send me the free dedication card with my message on
The Diamond Store
The Diamond Store
14 years ago
Sincere apologies for not sending the message, obviously quite an important part of the occasion and I am not too sure how it was overlooked.
Thanks for bringing it to our attention.
Gary Ingram
The Diamond Store
I found the service was excellent and extremely helpful. I had a deadline for receiving the order I placed as I had booked to take my girlfriend to Paris for her birthday and to ask her to marry me.
The Diamond Store
The Diamond Store
14 years ago
You have left us all in suspense with your feedback.......
Did she say yes???????
Gary Ingram
Diamond store is fast, efficient and easy to deal with. They are one of the best on-line retailers I have dealth with.
The Diamond Store
The Diamond Store
14 years ago
Thanks Stuart for your positive feedback. Customer service is important to us.
If you continue to have a problem with your necklace, please let us know and we can take a look at it ofr you.
Kind regards
Debbie
The Service was efficient, thank you.
I know nothing about your company
The Diamond Store
The Diamond Store
14 years ago
Thanks for the feedback and I am glad to hear that our service was efficient and your jewellery was exactly as hoped for.
I am not too sure if you meant to give us a bad service review bearing in mind your comments but all feedback is of course welcomed.
Kind regards,
Gary Ingram
Managing Director
The Diamond Store.co.uk
Mauvais
14 years ago
Your service was effiient as I said originally and you sent me what I ordered
I cannot rate your company as I know nothing of it. But your feedback questionaire does not allow me submit if I don't rate It.
very helpful and efficient throughout the whole service
The Diamond Store
The Diamond Store
14 years ago
Thank you for your feedback we really do appreciate it. I understand your ring is currently back with us and Michelle is looking after you and keeping you informed! We will get your ring back to you as soon as possible..
Roxanne
I never recieved any email confirmation. However when I called to find out about the order the service was good and ring arrived next day.
The Diamond Store
The Diamond Store
14 years ago
Glad to hear the ring got their safely and promptly.
The email confirmations are automated so maybe we triggered a filter somewhere....I will keep an eye on this in case more people report the same issue.
Thanks for letting me know!
Gary Ingram
The Diamond Store
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.